Service Advisor/ASM
About The Position
Honda Kingsport, part of Hudson Automotive Group, is seeking a motivated, customer-focused Service Advisor to join its high-volume service department in Kingsport, Tennessee. The role connects customers with the service team and supports an exceptional experience from the customer’s arrival through vehicle delivery. Candidates may be experienced automotive professionals or customer-service professionals looking to grow their careers. The posting advertises annual earning potential of $70,000–$100,000+ for top performers, including performance-based cash spiffs and manufacturer incentives and bonuses. Hudson Automotive Group describes itself as a third-generation, family-owned and operated automotive organization founded in 1948, with more than 50 dealerships throughout the Southeast. The company highlights employee development, internal advancement, and a promote-from-within culture. Employment is contingent upon successful completion of applicable pre-employment screenings; the company is an Equal Opportunity Employer.
Requirements
- Previous customer service experience.
- Excellent communication and interpersonal skills.
- Proven ability to deliver an outstanding customer experience.
- Ability to confidently guide customers through the service process.
- Strong problem-solving and emotional intelligence skills.
- Self-motivated, professional, and results-oriented.
Nice To Haves
- Previous Automotive Service Advisor experience.
- Automotive service or sales experience.
- CRM or dealership software experience.
- Experience working in a high-volume customer-facing environment.
Responsibilities
- Greet customers and build lasting relationships.
- Listen to customers’ concerns and accurately document vehicle service needs.
- Guide customers through the maintenance and repair process.
- Present recommended maintenance and repair services clearly and professionally.
- Provide estimates, timelines, and repair updates.
- Coordinate with technicians to help ensure repairs are completed efficiently.
- Communicate additional service recommendations to customers.
- Manage repair orders from write-up through completion.
- Follow up with customers and help build long-term loyalty.
- Deliver an exceptional customer experience while achieving individual and department performance goals.
Benefits
- Medical, dental, and vision insurance.
- Life insurance.
- 401(k) with company match.
- Paid vacation and holidays.
- Yearly accrued PTO.
- Employee training and professional development.
- Career growth and advancement opportunities.
- Employee discounts on vehicles, parts, and services.
- Performance-based cash spiffs.
- Additional manufacturer incentives and bonuses.
- Flexible five-day work week with alternating Saturdays.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
