Service Administrative Support

Hagadone Marine Group • Coeur d'Alene, ID

11d • $19 - $22 • Onsite

About The Position

Hagadone Marine Group is seeking a detail-oriented, customer-focused Service Administrative Support team member to help keep their service department operating efficiently and customers’ boating experiences exceptional. This role is crucial for coordinating boat check-ins, customer communication, scheduling, service records, and boat movement throughout the dealership and marina locations. The team member will work closely with Service Advisors, managers, technicians, and the logistics team to maintain organization and keep customers informed. This position is ideal for a proactive problem-solver who enjoys multitasking, working with people, and keeping operations running smoothly.

Requirements

• A friendly, professional, and customer-focused attitude.
• Strong organizational skills and exceptional attention to detail.
• The ability to multitask, prioritize competing demands, and adapt in a fast-paced environment.
• Clear communication skills and the ability to work effectively with customers and team members.
• Comfort using computers, spreadsheets, digital databases, and online applications.
• A proactive, results-oriented approach to problem-solving.
• A steady, positive temperament and a willingness to jump in wherever help is needed.
• The ability to work an average of 40 hours per week and a flexible schedule that may include weekends, evenings, and holidays, based on business needs.

Nice To Haves

• Marine industry experience is a plus, but a strong work ethic, a willingness to learn, and a commitment to excellent customer service are what matter most.

Responsibilities

• Welcome customers and assist with boat check-ins for service, creating a positive first impression.
• Coordinate customer boat drop-offs and pick-ups across docks and designated dealership locations.
• Contact customers to confirm arrival and pick-up plans and provide timely service updates.
• Answer incoming service department calls and direct questions to the appropriate team members.
• Assist Service Advisors with daily administrative duties and customer needs.
• Maintain accurate customer, boat, trailer, and service records in digital databases and spreadsheets.
• Review and update daily marina schedules, boat locations, Launch Master entries, and boat movement records.
• Transfer information from paper documents into digital systems and verify records for accuracy.
• Track service orders, customer information, scheduling details, and other important department data.
• Organize files, maintain documentation, and assist with special projects as needed.
• Identify outdated or inaccurate information and make the necessary corrections.
• Help coordinate boat and trailer movement throughout the dealership, docks, and service campus.
• Monitor customer drop-off and pick-up locations to help maintain an orderly flow of boats and traffic.
• Use HMG’s standardized boat movement procedures and Google-based request forms, spreadsheets, and applications.
• Assist with service meetings by helping identify scheduling delays, boat flow concerns, and operational roadblocks.
• Maintain clean, organized, and safe workspaces while helping keep dealership displays and equipment in good condition.
• Recommend improvements to procedures that enhance efficiency, communication, and the customer experience.
• Work closely with the Service Manager, Service Advisors, Technician Manager, Estimate Manager, Detail/Fiberglass Manager, and Logistics Manager.
• Help coordinate accurate estimates, service timelines, and customer expectations.
• Communicate job status changes and help ensure the right information reaches the right people.
• Build positive working relationships across departments to keep service operations moving forward.
• Participate in Boat Expo and other special events as needed.

Benefits

• Competitive Pay: $19–$22 per hour, based on experience.
• Benefits Package: Access to available employee benefits.
• 401(k) Retirement Plan: Plan for your future with our retirement savings program.
• Paid Time Off (PTO): Enjoy time away from work to recharge and take care of what matters most.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed