Service Account Manager - CS
About The Position
The Service Account Manager is responsible for the overall relationship with assigned NHA Customer(s) and/or VAR(s) (Value Added Resellers). The position is responsible for handling escalations to minimize further escalations to NHA Executive Management. The Service Account Manager will ensure the organization is meeting/exceeding customer expectations related to contractual SLAs (Service level Agreements) on a daily basis. Additionally, the position develops and maintains end to end processes to ensure consistent high quality of customer deliverables from Pre-Sales to Billing; reviews daily/weekly/monthly reports and any negative trends identified are assigned to the responsible team for mitigation plans and resolution.
Requirements
- Bachelor's degree or equivalent years of experience
- Experience in Account Management required.
- Strong verbal and written communication skills
- An analytical mind and inclination for problem-solving
- Ability to navigate various data base applications
- Attention to detail
- Excellent interpersonal skills
- Possess excellent written and verbal communication skills
- Create and maintain a positive working environment and relationship with both internal and external customers.
Nice To Haves
- Prior ATM or Financial Services experience preferred
- Proficiency with MS Office applications preferred
Responsibilities
- Responsible to maintain and foster a positive relationship with assigned customer(s)
- Accountable to meet with and discuss NHA service delivery performance and provide reports to customer as required
- Responsible to keep customer advised of any issues affecting the contractual SLAs
- Ensures that NHA Service organization is kept current with customer concerns or issues to head off any upper management escalations in an effort to maintain the highest level of customer satisfaction
- Any other tasks and or duties assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
