Meetings Manager, CS
About The Position
The Meetings Manager will oversee meeting planning functions across NCSBN and align the meetings team’s strategies with organizational goals. Reporting to the Director, Consolidated Services, the role leads and develops a team of four responsible for meeting and conference services, oversees organization-wide meeting operations, and drives continuous improvement through planning, vendor management, and process optimization. The position is based in Chicago, Illinois, with a hybrid schedule of two days per week on-site and three days per week remote. NCSBN is an independent, not-for-profit organization that empowers and supports nursing regulators. Its work includes NCLEX examinations, the Nursys national licensure database, and research aimed at protecting the public and supporting nursing regulation and policy worldwide.
Requirements
- Bachelor’s degree.
- At least five years of experience in a similar role.
- Supervisory experience.
- Knowledge of databases, web technologies and HTML, and customer relationship management (CRM) systems.
- Skill using Cvent, Accelevents, Wufoo, or similar event-planning software.
- Strong organizational, problem-solving, critical-thinking, and analytical skills.
- Professional interpersonal skills and excellent customer service skills.
- Attention to detail, adaptability, and flexibility in a fast-paced environment.
- Ability to travel as required.
Responsibilities
- Lead Consolidated Services Specialists, ensure compliance with processes and procedures and service-level agreements, monitor meeting KPIs through monthly reporting, review audits for efficiencies, and use technology, including AI, as needed.
- Oversee development of meeting-location RFPs and contract review; conduct site visits as needed; ensure external conferences follow processes, stay within budget, keep stakeholders informed, coordinate with Marketing on branding, and manage risk for the Annual Meeting and Mid-Year Meeting.
- Review conference feedback and prepare reports for the Board of Directors.
- Oversee internal meeting logistics, budgets, and processes, including approving attendee travel and hotel requests and resolving dietary issues and conference-room conflicts.
- Conduct annual staff training on internal meeting logistics.
- Oversee review of attendee expense statements for NCSBN conferences and internal meetings; use expense data for budget forecasting, including Resource Fund budgeting; and resolve expense-statement issues.
- Develop, maintain, implement, and evaluate policies for internal on-site and external meetings.
- Complete post-event tasks and hold lessons-learned meetings with business owners; ensure NCSBN.org meeting resource pages remain current.
- Manage meeting vendors, including Direct Travel, Hyatt Hotel, Swiss Hotel, and Travis AV; mitigate risks and resolve issues.
- Provide forecasts for future conferences, including budgets for external conferences.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
