Meetings & Events Manager
About The Position
The Meetings & Events Manager plans and executes groups turned over by the Group Sales and Catering Sales teams. The role oversees coordination of contractual details, including room blocks, food and beverage, and special concessions. The manager works with hotel operating departments to coordinate onsite details and maintains strong client relationships to encourage repeat business. The position develops relationships with incoming groups and clients, supports their meeting and event planning, tracks room-block performance and guestroom-related details, and ensures accurate, timely communication to hotel departments. The manager serves as an onsite liaison between clients and operating teams, helps resolve unexpected challenges, and conducts post-event discussions to review feedback, billing, and potential rebooking. Additional duties may be assigned by the Director of Meetings & Events.
Requirements
- Familiarity with food and beverage basics, menu planning, and private or group event coordination.
- Ability to communicate effectively with guests, management, and co-workers.
- Knowledge of current event trends.
- Computer proficiency and ability to use Delphi, Opera, Excel, and Microsoft Office programs.
Nice To Haves
- Previous catering or event operations experience is strongly preferred.
- Luxury hotel experience is strongly preferred.
Responsibilities
- Build relationships with incoming groups and clients and communicate planning deadlines, revenue requirements, and hotel offerings.
- Provide clients with planning resources and encourage food and beverage and miscellaneous spending beyond contracted revenues.
- Stay informed about event trends and offer creative setups, menus, and programming.
- Track room-block performance, routing instructions, and guestroom concessions for accurate onsite reporting and post-event billing.
- Prepare and distribute accurate group information to operating departments through Banquet Event Orders and Group Resumes in a timely manner.
- Participate in regularly scheduled operations meetings and communicate relevant information, changes, and last-minute details.
- Build relationships and communicate effectively with hotel departments so they are prepared to support events.
- Liaise onsite between clients and operating departments to support smooth program execution and successful experiences for planners, clients, and attendees.
- Respond to unexpected onsite challenges with creative problem-solving to improve the group or guest experience.
- Offer post-event meetings to discuss feedback, review billing, and facilitate potential rebooking.
- Perform additional duties as assigned by the Director of Meetings & Events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
