Meetings and Special Events Manager

Marriott•Naples, FL

1d•$65,000 - $83,000

About The Position

Assists in planning and executing meetings and special events, implementing departmental strategies, and coordinating property events. The role supports seamless turnover between sales and operations and back to sales where appropriate. It also assists with event operations and budgets, profitability, and exceptional customer service at a Ritz-Carlton property.

Requirements

High school diploma or GED and 2 years of experience in event management, food and beverage, sales and marketing, or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in one of those professional areas.

Responsibilities

Research and analyze competitors’ new products, pricing, and services.
Help apprise the property of groups that will affect property operations.
Assist in executing an event management strategy aligned with the company’s business strategy.
Conduct daily walkthroughs of the banquet floor to support client satisfaction and quality standards.
Help develop working relationships with outside vendors and establish pricing and service agreements to improve the event experience and create additional revenue opportunities.
Identify opportunities to upsell during event planning.
Help manage controllable department expenses to meet or exceed budget goals.
Create an atmosphere in event management areas that meets or exceeds guest expectations.
Set a positive example in guest relations.
Interact with guests to obtain feedback on product quality and service levels.
Respond to and handle guest problems and complaints.
Empower employees to provide excellent customer service.
Ensure employees understand expectations and parameters.
Work to improve service performance.
Emphasize guest satisfaction in departmental meetings and focus on continuous improvement.
Deliver The Ritz-Carlton Gold Standards graciously and thoughtfully.