Meetings & Events Manager
About The Position
The Meetings & Events Manager plans and executes groups handed over by the Group Sales and Catering Sales teams. The role oversees coordination of contractual details, including room blocks, food and beverage, and special concessions. The manager works with hotel operating departments to coordinate onsite details and maintains client relationships to encourage repeat business. The position develops client relationships, communicates planning deadlines and hotel offerings, helps clients plan meetings and events, and looks for opportunities to increase spending beyond contracted revenues. It also tracks room-block performance and guestroom-related details, distributes group information through Banquet Event Orders and Group Resumes, and coordinates communication across hotel departments. The manager serves as the onsite liaison between clients and operating teams, resolves unexpected challenges, and conducts post-event meetings to review feedback, billing, and potential rebooking.
Requirements
- Ability to effectively communicate with guests, management, and co-workers.
- Knowledge of current event trends.
- Computer proficiency and ability to work with Delphi, Opera, Excel, and Microsoft Office programs.
- Ability to perform the physical demands described, including sitting at a desk for up to six hours per day, walking and standing, occasionally lifting up to 15 pounds, and operating office equipment.
Nice To Haves
- Previous catering or event operations experience is strongly preferred.
- Luxury hotel experience is strongly preferred.
- Familiarity with food and beverage basics, menu planning, and private or group event coordination.
Responsibilities
- Develop relationships with incoming groups and clients and communicate planning deadlines, revenue requirements, and hotel offerings.
- Provide clients with planning resources and encourage food and beverage and miscellaneous spending beyond contracted revenues.
- Keep up with current event trends and offer creative setups, menus, and programming.
- Track room-block performance, routing instructions, and guestroom-related concessions for accurate onsite reporting and post-event billing.
- Prepare and distribute accurate group information to operating departments through Banquet Event Orders and Group Resumes in a timely manner.
- Participate in regularly scheduled operations meetings to communicate pertinent information, changes, and pop-up details.
- Build relationships and communicate effectively with hotel departments to support successful event operations.
- Liaise onsite between clients and operating departments to support smooth program execution and a successful experience for planners, clients, and attendees.
- Respond to unexpected onsite challenges with creative problem-solving to improve the group or guest experience.
- Offer post-event meetings to discuss feedback, review billing, and facilitate potential rebooking.
- Perform additional duties as assigned by the Director of Meetings & Events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
