Meetings Manager, CS
About The Position
The Meetings Manager oversees meeting-planning functions across NCSBN and aligns the meeting team’s strategies with organizational goals. Reporting to the Director, Consolidated Services, this position leads and develops a team of four responsible for meeting and conference services, oversees organization-wide meeting operations, and drives continuous improvement through effective planning, vendor management, and process optimization. The role is based in Chicago, Illinois, with a hybrid schedule of two days per week on-site and three days per week remote. It is a full-time, exempt position. The anticipated starting salary is $69,000–$80,000 annually; actual compensation depends on relevant experience, skills, training, certifications or licenses, qualifications, and geographical location. NCSBN offers eligible employees a competitive benefits package with plan options to meet individual needs. NCSBN is an independent, not-for-profit organization that supports nursing regulators and works to protect the public through regulatory solutions, insights, and expertise.
Requirements
- Bachelor’s degree.
- At least five years of experience in a similar role.
- Supervisory experience.
- Knowledge of databases, web technologies and HTML, and customer relationship management (CRM) systems.
- Skill in Cvent, Accelevents, Wufoo, or similar event-planning software.
- Strong organizational, problem-solving, critical-thinking, and analytical skills.
- Professional interpersonal skills and excellent customer-service skills.
- Attention to detail, adaptability, and flexibility in a fast-paced environment.
- Ability to travel as required.
Responsibilities
- Lead and develop Consolidated Services Specialists, ensuring the team follows processes and procedures and completes work within agreed service-level agreements.
- Monitor meeting KPIs through monthly reporting, review audits to identify efficiencies, and use technology, including AI, as needed.
- Oversee the creation of requests for proposals for meeting locations and review contracts; conduct site visits as needed.
- Oversee external conferences, ensuring budget adherence, stakeholder communication, Marketing involvement for branding, and risk management for the Annual Meeting and Mid-Year Meeting.
- Review conference feedback and prepare Board of Director reports.
- Oversee internal meeting logistics, ensure meetings stay within budget and follow required processes, approve attendee travel and hotel requests, and resolve dietary issues and conference-room conflicts.
- Conduct annual staff training on internal meeting logistics.
- Oversee review of attendee expense statements for NCSBN conferences and internal meetings; use expense data for budget forecasting, including Resource Fund budgeting, and resolve expense statement issues.
- Develop, maintain, implement, and evaluate policies for internal on-site and external meetings.
- Complete post-event tasks and conduct lessons-learned meetings with business owners.
- Keep NCSBN.org meeting resource pages current.
- Manage meeting vendors, including Direct Travel, Hyatt Hotel, Swiss Hotel, and Travis AV; mitigate risks and resolve issues.
- Provide forecasts for future conferences, including external-conference budgets.
Benefits
- Competitive benefits package with plan options to meet employees’ individual needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
