CS Account Manager - Dedicated

Stevens Transport•Coopersville, MI

About The Position

The National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while securing additional opportunities. The role supports the growth and retention of dedicated opportunities, with its direct and extended functions contributing to the competitiveness and integrity of company services. The position is located in Coopersville, Michigan.

Requirements

At least 3 years of experience in business development, sales, or transportation operations.
Intermediate proficiency with Microsoft Excel functions.
Ability to handle high volumes of inbound and outbound email and understand capacity and networks.
Strong organization and communication skills, including for multiple-stop deliveries.
Ability to perform in a deadline-driven environment with rapidly changing priorities.

Nice To Haves

Ability to service multi-million-dollar accounts and support new and existing sales opportunities.
Expertise in client-specific KPI contract details and awards.
Some familiarity with the AS/400 operating system.

Responsibilities

Communicate with the assigned customer base as the single point of contact and build relationships.
Work with internal departments, including analyst teams, to balance capacity and freight.
Solicit additional freight opportunities that eliminate empty miles when necessary.
Research and attempt to remedy service issues daily.
Track and trace shipments and provide superior service, targeting on-time performance of 95% or better.
Relay excess load availability to Brokerage and Rail divisions.
Review EDI data for accuracy before releasing verifications to the customer.
Closely oversee internal activities that affect service obligations.
Maintain key carrier performance indicators.
Handle customer requests, including last-minute requests made within supply-chain delivery timelines.
Manage bookings and resolve delayed pickups or deliveries, billing issues, and related matters.