Service Account Manager

John W. Danforth Company • Town of Clifton Park, NY

20h • $80,000 - $100,000

About The Position

As a Service Account Manager at John W. Danforth Company, you will serve as a key liaison between customers and internal teams, driving account success and long-term partnerships. You will manage client relationships, lead contract negotiations, develop and deliver accurate quotes, provide technical guidance, and coordinate resources to meet and exceed customer expectations. The role supports customers across the company’s commercial and industrial HVAC services.

Requirements

• Associate’s degree (AAS) or at least 5 years of relevant HVAC industry experience.
• Demonstrated HVAC industry experience, including the ability to quote repairs and replacements.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong customer service and verbal and written communication skills.
• Detail-oriented and results-driven, with the ability to manage multiple priorities and collaborate across teams.
• Willingness and ability to travel as needed to support clients, coordinate teams, and manage vendors across multiple markets.

Nice To Haves

• Bachelor’s degree.
• Prior field technician experience.

Responsibilities

• Serve as the primary point of contact for customer inquiries and deliver responsive, tailored HVAC solutions.
• Identify and pursue new business opportunities, including cross-selling and upselling within the existing client base, and support contract renewals.
• Prepare and present accurate, competitive quotes and proposals to clients.
• Collaborate with sales and internal teams to support successful service delivery and strategic marketing initiatives.
• Provide current technical guidance on HVAC systems and assist in resolving issues.
• Prepare reports, billing, and required documentation in accordance with contract terms, company policies, and industry standards.
• Monitor account performance, including customer retention, financial results, and pull-through work, ensuring alignment with company goals.
• Maintain accurate, organized client records, including sales activity, communications, and project details.

Benefits

• Competitive salary and benefits package.
• Medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• Life insurance.
• Disability coverage.
• 401(k) Savings Plan.
• Employee assistance program.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree