Service Account Manager
About The Position
As a Service Account Manager, you will be the primary contact for customers using thyssenkrupp nucera’s electrolysis technology in the Chlor-Alkali and Green Hydrogen markets. You will strengthen customer relationships, coordinate service activities, and connect customers with internal teams to support satisfaction and retention. You will work with global customer service, operations, project, sales, and technical teams to understand customer needs, coordinate solutions, resolve issues, and support service opportunities. The role emphasizes account management, service coordination, and commercial support.
Requirements
- Bachelor's degree in Business, Operations Management, Communications, Industrial Management, or a related field; equivalent experience will be considered.
- At least 3 years of experience in account management, customer service, project coordination, service operations, industrial services, or a related customer-facing role.
- Strong relationship-building and customer-service skills.
- Excellent written and verbal communication skills.
- Ability to organize and manage multiple customer priorities.
- Ability to coordinate cross-functional teams and drive issues to resolution.
- Ability to understand technical concepts and communicate effectively with customers and technical teams.
- Strong analytical, organizational, and problem-solving skills.
- Excellent attention to detail and accuracy.
- Ability to travel domestically and internationally up to 20% as required for customer visits, conferences, training, and service-related activities.
Nice To Haves
- Experience in industrial, manufacturing, chemical, energy, or process industries.
- Experience in service operations, aftermarket services, maintenance planning, or customer support.
- Knowledge of industrial equipment, project execution, or technical services.
- Experience collaborating across cultures in a global organization.
- Knowledge of Microsoft Dynamics, SAP, or similar ERP systems.
- Understanding of revenue recognition principles and contract administration.
Responsibilities
- Own assigned customer accounts, including needs, commitments, service activity, and open actions.
- Build relationships that support customer satisfaction, retention, and long-term partnership.
- Coordinate inquiries, service requests, and escalations across internal teams and external partners through resolution.
- Coordinate service activities, including maintenance planning, turnarounds, spare parts, scheduling, order status, and customer follow-up.
- Maintain accurate account records of customer interactions, commitments, service requests, claims, escalations, and resolutions.
- Analyze customer feedback and recurring issues, and partner with internal teams on corrective actions.
- Coordinate customer training on products, services, and best practices.
- Represent thyssenkrupp nucera at customer sites and industry events.
- Maintain knowledge of company offerings, industry trends, and customer operations.
- Partner with sales, revamp, and service teams to develop opportunities, proposals, quotations, and long-term service agreements.
Benefits
- Medical, dental, and vision insurance.
- Employer-sponsored retirement plan.
- Paid time off and company-paid holidays.
- Short- and long-term disability coverage.
- Life and accidental death and dismemberment insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
