Server (Part-Time)

The Ambassador Hotel of Waikiki, Tapestry Collection by Hilton•Honolulu, HI

About The Position

The Server is responsible for providing guests with attentive, courteous, and efficient service, receiving and delivering food and beverage orders, and collecting payment. The position is at The Ambassador Hotel of Waikiki, Tapestry Collection by Hilton, a 311-room hotel located in Waikiki, Honolulu.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Ability to work flexible and sometimes long hours.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to move objects.
Ability to stand for the entire shift.
Ability to maneuver throughout the dining area while carrying full trays of food and beverages.
Ability to communicate effectively verbally and in writing with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to interact with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Know the organization of the restaurants, lounges, and Room Service, and understand the function of each job position.
Maintain thorough knowledge of menus and current specials in applicable outlets.
Serve guests’ food and beverage requirements attentively, courteously, and efficiently.
Pre-bus tables by removing soiled dishes after each course.
Be familiar with operation of the P.O.S. system.
Close checks, perform cashiering functions, and prepare end-of-shift paperwork.
Perform opening and closing procedures and assigned side work according to established checklists.
Keep tables and side stands stocked, tidy, and clean.
Keep beverages at least three-quarters full.
Break down trays of soiled dishes and linen in the dishroom according to established standards.
Upsell food, beverages, and promotional items to guests.
Receive and deliver food and beverage orders and collect payment.
Ensure overall guest satisfaction.
Maintain regular attendance according to scheduling and hotel standards.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with hotel standards and regulations to encourage safe and efficient operations.
Support productivity, identify problem areas, and assist with implementing solutions.
Anticipate, prevent, identify, and resolve problems as needed.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor.