Kalia Theater (new Waikiki Luau site under construction) Server

Hawaii Growth - Honolulu • Honolulu, HI

5d

About The Position

The Server at Kalia Theater is responsible for setting up and serving food and beverages to guests at functions according to hotel standards. The role includes preparing restaurant or event spaces according to Event Orders, providing courteous and professional service, addressing guest concerns, and maintaining food-service supplies and equipment. The Server also supports guest satisfaction by knowing function menus, following money-handling procedures, and completing setup and cleanup duties.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexibility to work long hours when required.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Effective listening, understanding, and clarification of concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Attentive, friendly, courteous, and service-oriented approach in interactions with guests and employees.
• Effectiveness in anticipating, preventing, identifying, and solving problems.
• Initiative in anticipating guest or operational needs.

Responsibilities

• Perform preparatory tasks and side work to ensure guests are served promptly and efficiently.
• Read Event Orders and become familiar with the menu for the assigned function.
• Serve guests in a friendly, courteous, and professional manner in accordance with hotel standards.
• Respond to guest problems, complaints, and accidents, and communicate with management when necessary.
• Set tables according to hotel standards.
• Keep the restaurant or banquet storeroom neat, orderly, and stocked with supplies needed for food-service functions.
• Clean up banquet space after functions and properly store and restock equipment and supplies.
• Prepare the restaurant or room according to the Event Order and meal function.
• Follow all money-handling procedures when serving guests.
• Know function menu items and provide accurate descriptions.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED