Kalia Theater (new Waikiki Luau site under construction) Server

Highgate Hotels • Honolulu, HI

5d

About The Position

The Server at Kalia Theater is responsible for setting up and serving food and beverages to guests at functions in accordance with hotel standards. The role includes preparing event spaces, providing courteous and efficient service, addressing guest concerns, and ensuring guest satisfaction. The position may require flexible and long hours.

Requirements

• High school diploma or equivalent, and/or experience in a hotel or related field preferred.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Effectiveness in handling problems, including anticipating, preventing, identifying, and solving them as needed.
• Ability to show initiative by anticipating guest or operational needs.
• Ability to stand during the entire shift.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• High school diploma or equivalent and/or experience in a hotel or related field preferred.

Responsibilities

• Perform preparatory tasks and side work to help ensure prompt and efficient guest service.
• Read the Event Order (EO) and become familiar with the menu for the assigned function.
• Serve guests in a friendly, courteous, and professional manner in accordance with hotel standards.
• Respond to guest problems, complaints, and accidents, and communicate with management when necessary.
• Set tables according to hotel standards.
• Keep the restaurant and banquet storeroom neat, orderly, and stocked with supplies needed for food service functions.
• Clean banquet spaces after functions and properly store and restock equipment and supplies.
• Prepare the restaurant or room according to the EO and the meal function.
• Follow money-handling procedures when serving guests.
• Know menu items for each function and provide accurate descriptions.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED