Kalia Theater (new Waikiki Luau site under construction) Bartender

Highgate Hotels • Honolulu, HI

4d • Onsite

About The Position

The Bartender at Kalia Theater is responsible for setting up the bar and mixing drinks for guests and servers. The role maintains bar service and cleanliness, supports quality service and guest satisfaction, and helps control liquor inventory. The bartender prepares and serves beverages according to hotel standards, follows liquor laws and safety procedures, and responds to guest concerns and incidents.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems and apply information from various sources to meet objectives.
• Ability to maintain confidentiality and show initiative.

Nice To Haves

• High school diploma or equivalent and/or experience in a hotel or related field.

Responsibilities

• Maintain a warm, attentive, friendly, helpful, and courteous demeanor with guests, managers, and fellow employees.
• Set up the bar according to hotel standards and ensure guests are served promptly and efficiently.
• Prepare beverages and cocktails according to hotel mixing and presentation standards.
• Serve guests’ beverage requirements in a friendly, courteous, and professional manner.
• Break down the bar after functions and store liquor, supplies, and equipment according to hotel standards.
• Follow all state liquor laws and prescribed procedures for serving liquor to help avoid issues with intoxicated guests.
• Know hotel services and facilities and abide by hotel policies and safety rules.
• Respond to guests’ problems, complaints, and accidents.
• Know the locations of fire exits and fire extinguishers and how to operate extinguishers.
• Keep the bar and service areas clean and tidy during service.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and training.
• Maintain regular attendance and high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to encourage safe and efficient operations.
• Support productivity, identify problem areas, and assist with implementing solutions.
• Anticipate, prevent, identify, and resolve problems as necessary.
• Understand and apply information and data from various sources to meet objectives.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED