Kalia Theater (new Waikiki Luau site under construction) Host/Ambassador

Hawaii Growth - Honolulu • Honolulu, HI

5d

About The Position

The Host/Ambassador at the Kalia Theater is responsible for welcoming guests and providing timely, courteous service with guest satisfaction as the primary goal. The role also includes setting up assigned stations and completing opening, running, and closing side work. The position requires attentive, friendly, and service-oriented interactions with guests and employees, along with the ability to support hotel operations and maintain Highgate standards.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be of legal age to serve alcoholic beverages under applicable local and state laws.
• At least 2 years of high-volume cocktail or full-restaurant service experience.
• Must obtain a Liquor Commission Card before the first day of training.
• Ability to communicate effectively, both verbally and in writing, with employees and guests.
• Ability to multitask, prioritize work, handle problems, understand complex information, and maintain confidentiality.
• Ability to work flexible and long hours sometimes.
• Ability to stand for the entire shift.
• Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• High school diploma or equivalent and/or experience in a hotel or related field.

Responsibilities

• Welcome guests and provide attentive, friendly, courteous, and service-oriented assistance.
• Communicate effectively with employees and guests, listen to concerns, and clarify them as needed.
• Multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance, personal appearance, grooming, proper uniform, and nametag.
• Comply with Highgate standards and regulations to support safe and efficient hotel operations.
• Identify problem areas and assist in implementing solutions; anticipate, prevent, identify, and resolve problems.
• Apply information from various sources to meet appropriate objectives and maintain confidentiality.
• Show initiative by anticipating guest and operational needs.
• Attend required hotel meetings and trainings and cross-train in other hotel-related areas.
• Assist with assigned opening and closing side work and complete checklists according to standards.
• Promote specials and upsell.
• Process credit card charges and operate relevant aspects of the POS program.
• Follow cash-handling policies and prepare the closing report for night audit.
• Clear and clean tables after guests leave and return glasses to be washed.
• Maintain full knowledge of state liquor laws.
• Assist guests with service requests and ensure overall guest satisfaction.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED