Kalia Theater (new Waikiki Luau site under construction) Host/Ambassador

Highgate Hotels • Honolulu, HI

5d • Onsite

About The Position

The Host/Ambassador at the Kalia Theater, a new Waikiki luau site under construction, welcomes guests and provides timely, courteous service with guest satisfaction as the primary goal. The role includes setting up stations and completing opening, running, and closing side work. The associate assists with guest service, promotes specials and upsells, processes payments, and helps maintain clean, orderly tables and service areas.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be of legal age to serve alcoholic beverages under local and state laws.
• At least 2 years of high-volume cocktail or full restaurant service experience.
• Must obtain a Liquor Commission Card before the first day of training.
• Able to communicate effectively, verbally and in writing, with employees and guests; listen to and clarify concerns.
• Able to multitask, prioritize departmental functions, and meet deadlines.
• Able to handle problems, anticipate needs, take initiative, and apply information from various sources.
• Able to maintain confidentiality and cross-train in other hotel-related areas.
• Good foundation in fromage and current cheese offerings.
• Must have a friendly, warm demeanor and maintain high standards of personal appearance and grooming, including the proper uniform and nametag.
• Must be able to stand for the entire shift and perform light work, exerting up to 20 pounds occasionally and/or 10 pounds frequently or constantly.

Nice To Haves

• Experience in a hotel or a related field.

Responsibilities

• Welcome guests and provide attentive, friendly, courteous, and service-oriented assistance.
• Set up stations and complete assigned opening, running, and closing side work and checklists.
• Promote specials and upsell offerings.
• Process credit card charges and follow cash-handling policies.
• Operate relevant aspects of the POS program and prepare the closing report for night audit.
• Clear and clean tables after guests leave and return glasses for washing.
• Assist guests with service requests and ensure overall guest satisfaction.
• Maintain regular attendance, proper appearance, and compliance with hotel standards and regulations.
• Attend required hotel meetings and trainings.
• Cross-train in other hotel-related areas and perform other duties requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED