Server, Sunset Bar

Four Seasons Hotels and Resorts • Naples, FL

2d

About The Position

The Server provides exceptional-quality service to guests at Sunset Bar by sharing expert knowledge of food menu items, wine, spirits, mixed drinks, and preparation methods. The role delivers professional and efficient food and beverage service, helping ensure a pleasant dining experience from start to finish in a fast-paced, high-energy environment.

Sunset Bar is a relaxed outdoor gathering spot known for tropical cocktails, Latin-inspired bites, and live music. The Server connects with guests, communicates orders and special requests to the kitchen, delivers and clears food, anticipates guest needs, offers suggestions, and helps achieve departmental sales goals. The position also involves processing guest payments, complying with alcohol laws and service standards, and following health, safety, and restaurant procedures.

Requirements

• At least 2 years of serving experience.
• Strong interpersonal and personal presentation skills.
• Guest-focused mentality and understanding of the importance of guest preferences.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Confident, outgoing personality and a can-do approach to requests.
• Fluency in English.
• Current authorization to work in the United States.
• Ability to stand continuously for 8 or more hours a day.
• Ability to lift up to 50 pounds.

Nice To Haves

• Serving experience in a luxury hotel and/or high-end restaurant environment.
• Working knowledge of the Micros POS system.

Responsibilities

• Create a positive dining experience by connecting with guests and maintaining knowledge of food, wine, spirits, mixed drinks, menu items, and preparation methods.
• Enter guest orders and special requests into the hotel point-of-sale system and communicate them to the kitchen.
• Verify completed orders against the guest’s original order, anticipate needs, check satisfaction, and offer suggestions.
• Deliver and clear food and assist guests throughout service in a timely manner.
• Upsell higher-priced wine and food items to support departmental sales goals.
• Close guest checks accurately and process cash and credit card payments.
• Provide quick and efficient service while complying with state and city alcohol laws and Four Seasons service standards and sequence of service.
• Follow health and safety regulations, restaurant standards, and daily side work.
• Greet guests promptly and courteously, maintaining professional, courteous, and efficient service.

Benefits

• Competitive wages and a comprehensive benefits package.
• Medical, dental, and vision benefits beginning after 30 days.
• 401(k) with employer match, beginning after 30 days.
• Paid time off plans starting on the day of hire.
• Employee cafeteria available for meals.
• Discounted travel, food and beverage, and spa services at Four Seasons Hotels and Resorts worldwide.
• Tuition reimbursement.
• Inclusive work environment and opportunity to be part of a cohesive team.
• Wellbeing and mental health initiatives.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed