Seasonal Server

Cinépolis Cinemas USA•Flower Mound, TX

1d•Onsite

About The Position

The Server provides stellar guest service and helps create an enjoyable experience that encourages guests to return. Servers connect guests with the kitchen by accurately taking food and beverage orders, relaying orders for preparation, and delivering prepared items. The role also includes following in-seat dining procedures, recommending menu items and promotions, processing orders and payments, and supporting theater operations. This position is seasonal and reports to the General Manager.

Requirements

Must be at least 18 years old.
At least 1 year of full-service serving experience.
ServSafe, Food Handler’s, and Alcohol certifications are required.
Ability to use the Vista Point of Sale System and perform basic math.
Strong interpersonal skills for interacting with employees, guests, and management.
Strong analytical and problem-solving skills.
Ability to stay organized and prioritize in a fast-paced, changing environment while maintaining a positive attitude.
Strong communication skills and the ability to handle difficult or stressful situations positively.
Integrity and dependability.
Flexible availability, including holidays and weekends.

Responsibilities

Proactively greet guests in the theater and answer the Plex Call System promptly.
Follow all in-seat dining procedures and provide friendly, attentive service.
Explain the menu and recommend promotions, add-ons, and other offerings.
Run food and beverages, bus trays, clean seats, and assist other team members.
Enter food orders accurately and promptly in the point-of-sale system, and check that guests have received their orders and have what they need.
Obtain a credit card when an order is placed and process payments accurately while minimizing disruptions to films.
Follow alcohol service and safety procedures, avoid serving intoxicated guests, and request management assistance when necessary.
Complete daily server paperwork accurately and on time.
Check patrons’ identification to verify they meet minimum age requirements for alcohol consumption.
Respond to guest complaints and requests, or direct guests to the appropriate resource.
Assist with crowd control and seating as needed.
Report projection issues to management or the projectionist, and inform management of guest complaints and maintenance requests.
Complete opening, mid-shift, and closing procedures, including side work.
Attend and participate in trainings and meetings.
Perform other duties as assigned.