Seasonal Server

Cinépolis Cinemas USA•Keller, TX

About The Position

A Server provides stellar guest service and helps create an enjoyable experience that encourages guests to return. Servers connect guests with the kitchen by accurately taking food and beverage orders, relaying them for preparation, and delivering orders while providing superior service. The role includes guiding guests through the menu, processing orders and payments, responding to guest needs, and supporting theater operations. The position is seasonal and reports to the General Manager.

Requirements

Must be at least 18 years old.
At least 1 year of full-service serving experience.
ServSafe, Food Handler’s, and Alcohol certifications are required.
Ability to use the Vista Point of Sale System and perform basic math.
Strong interpersonal skills for interacting with employees, guests, and management.
Strong analytical and problem-solving skills.
Ability to stay organized and prioritize in a fast-paced, changing environment while maintaining a positive attitude.
Strong communication skills and ability to handle difficult or stressful situations positively.
Integrity and reliability.
Flexible availability, including holidays and weekends.
Ability to walk, bend, and stand for periods of time; frequently use hands and arms to handle items and reach; occasionally lift or move up to 10 pounds and, with assistance, occasionally lift 25 to 50 pounds.

Responsibilities

Proactively greet guests in the theater and answer the Plex Call System promptly.
Follow In Seat Dining procedures and provide friendly, attentive service.
Explain the menu and recommend promotions, add-ons, and other offerings.
Run food and beverages, bus trays, clean seats, and assist fellow team members.
Enter orders accurately and promptly in the point-of-sale system; check back with guests to confirm their orders and needs are met.
Obtain a credit card when an order is placed and process payments accurately and at an appropriate time to minimize interruptions during films.
Follow alcohol-service and safety procedures, avoid serving intoxicated guests, and seek management intervention when needed.
Complete server paperwork accurately and on time.
Check patrons' identification to verify they meet minimum age requirements for alcoholic beverages.
Address guest complaints and requests or refer them to the appropriate resource; inform management of complaints and maintenance requests.
Assist with crowd control and seating as needed.
Notify management or the projectionist about movie projection issues.
Complete opening, mid-shift, and closing procedures, including side work.
Attend and participate in trainings and meetings.
Clean theaters between movie sessions and at the end of the night.
Deliver food and drinks to assigned sections and assist other sections as needed.
Perform other duties as assigned.