Seasonal Server

Cinépolis Cinemas USA•Los Angeles, CA

1d•$17 - $20•Onsite

About The Position

The Seasonal Server works in theater operations, providing in-seat dining and hospitality service to guests. The role includes taking and delivering food and beverage orders, guiding guests through menu options, processing payments, maintaining theater cleanliness, and supporting the team’s daily operations. The server also follows alcohol-service safety practices, responds to guest needs and complaints, and communicates relevant issues to management.

Requirements

Must be 18 years or older.
At least 1 year of full-service serving experience.
ServSafe, Food Handler, and Alcohol certifications are required.
Ability to use the Vista Point of Sale System and perform basic math.
Strong interpersonal skills for interacting with employees, guests, and management.
Strong analytical and problem-solving skills.
Ability to stay organized and prioritize in a fast-paced, changing environment while maintaining a positive attitude.
Strong communication skills and ability to handle difficult or stressful situations positively.
Integrity and reliability.
Flexible availability, including holidays and weekends.

Responsibilities

Proactively greet guests and respond to calls through the Plex Call System.
Follow In Seat Dining procedures and provide friendly, attentive service.
Explain menu offerings and suggest promotions, add-ons, or upsells.
Run food and beverages, deliver orders to assigned and other sections as needed, bus trays, and clean seats.
Enter food orders promptly and accurately in the point-of-sale system, check that guests receive their orders, and address further needs.
Obtain credit cards when orders are placed and process payments accurately and responsibly while minimizing disruption to films.
Follow alcohol-service and safety training, avoid serving intoxicated guests, check identification for age requirements, and seek management intervention when needed.
Complete daily server paperwork accurately and on time.
Handle guest complaints and requests, or direct guests to an appropriate resource when unable to assist.
Assist with crowd control and seating as needed.
Notify management or the projectionist about movie projection issues and inform management of guest complaints or maintenance requests.
Complete opening, mid-shift, and closing procedures, including side work.
Attend and participate in trainings and meetings.
Clean theaters between movie sessions and at the end of the night.
Help other team members as needed.