Seasonal Server
About The Position
The Seasonal Server works in theater operations, providing in-seat dining and guest service in a cinema environment. The role involves greeting and assisting guests, taking and delivering food and beverage orders, processing payments, maintaining service and safety standards, and supporting theater operations. The position reports to the General Manager. Servers help guests navigate the menu and promotions, use the point-of-sale system to enter orders, and check that guests receive what they need. Duties also include responsible alcohol service, checking identification, handling or escalating complaints and maintenance concerns, completing paperwork and opening, mid-shift, and closing procedures, attending training and meetings, and cleaning theaters between screenings and at the end of the night. The job involves walking, bending, and standing for periods of time, frequent hand and arm use, and occasional lifting. Work takes place in a theater environment with typical cinema noise, dust, and activity; noise may range from moderate to high.
Requirements
- Must be at least 18 years old.
- At least 1 year of full-service serving experience.
- ServSafe, Food Handler, and Alcohol certifications are required.
- Ability to use the Vista Point of Sale System and perform basic math.
- Strong interpersonal skills when interacting with employees, guests, and management.
- Strong analytical and problem-solving skills.
- Ability to stay organized and prioritize in a fast-paced, changing environment while maintaining a positive attitude.
- Strong communication skills and the ability to handle difficult or stressful situations positively.
- Integrity and dependability.
- Flexible availability, including holidays and weekends.
Responsibilities
- Proactively greet guests and answer the Plex Call System promptly.
- Follow in-seat dining procedures and provide friendly, attentive service.
- Guide guests through the menu and recommend promotions, add-ons, and other offerings.
- Run food and beverages, bus trays, clean seats, and assist other team members.
- Enter food orders quickly and accurately in the point-of-sale system, then check back with guests.
- Obtain a credit card when an order is placed and process payments accurately and responsibly, minimizing disruption during films.
- Follow alcohol-service and safety training, avoid serving intoxicated guests, and seek management intervention when needed.
- Check patrons’ identification to confirm they meet minimum age requirements for alcohol consumption.
- Complete daily server paperwork accurately and on time.
- Respond to guest complaints and requests, or direct guests to the appropriate resource when unable to assist.
- Assist with crowd control and guest seating as needed.
- Notify management or the projectionist about movie projection issues and inform management about guest complaints or maintenance requests.
- Complete opening, mid-shift, and closing procedures, including side work.
- Attend and participate in trainings and meetings.
- Clean theaters between movie sessions and at the end of the night.
- Deliver food and drinks to assigned sections and support other sections as needed.
Benefits
- Employee discount on tickets, food, and nonalcoholic beverages.
- Gifts for reaching work-anniversary milestones.
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What This Job Offers
Education Level
No Education Listed
