Server - Fine Dining/ High Paying $$

DRG Employer•Pittsburgh, PA

About The Position

Servers at Eddie Merlot's deliver superior guest service through extensive knowledge of menu and beverage options. They answer guest questions, take and communicate orders to the kitchen and bar, present food and beverages according to established procedures, present checks, and process payments. Servers maintain clean, orderly stations and work with Bartenders, Bussers, Runners, and other team members to provide outstanding service and hospitality. The role includes preparing the station and tables for guest arrival, welcoming and assisting guests through the dining experience, taking and delivering beverage and food orders, checking guest satisfaction, maintaining tables, presenting desserts and additional beverages, processing payments, and thanking guests. Servers also perform sidework and closing duties, support Prime Society service and membership, follow company procedures and applicable safety, food-handling, sanitation, and liquor regulations, and may work meetings, banquets, and special events.

Requirements

Two or more years of experience as a Server; fine dining experience is preferred.
Meet the state age requirement for the position.
Read and communicate clearly and effectively in English.
Maintain a clean and professional appearance.
Hold a state license to serve alcohol and understand state and local liquor regulations.
Have professional communication and social skills appropriate for guests.
Be self-motivated and able to work calmly and effectively under pressure.
Have a strong teamwork orientation, be well organized, and be able to take direction from others.
Have basic math and computer skills.
Be able to work a flexible, part-time schedule, including evenings, weekends, and holidays; workdays and hours vary with business needs.
Be able to stand for five or more hours at a time.
Be able to lift and carry 35 pounds regularly and lift and carry trays of food and beverages.
Have the physical ability to grasp, stoop, reach, balance, move tables, and perform similar job-related movements.

Nice To Haves

High school diploma or GED preferred.
Fine dining restaurant experience preferred.

Responsibilities

Complete and pass required initial and ongoing training modules.
Know the weekly work schedule, arrive on time, and meet uniform and professional appearance standards.
Know and understand menu and beverage options.
Follow established service sequence, methodology, and hospitality guidelines.
Coordinate with Managers and Hosts regarding reservations, guest flow, large parties, and special event needs.
Check the assigned station and reservations, configure and set tables, and complete opening duties.
Greet guests within the specified timeframe, help ensure their comfort, present menus, and establish rapport.
Take beverage orders, garnish and pick up drinks, and deliver beverages according to procedure.
Guide guests through the menu and ordering process, provide the meat tray presentation, answer questions, explain specials, suggest items, and up-sell.
Accurately take and input orders, including timing courses according to standard procedures.
Pick up orders, complete plate presentation when needed, and serve orders accurately while addressing concerns and requests.
Check back with guests within the designated timeframe to ensure satisfaction.
Perform pre-bussing and table maintenance throughout the meal.
Offer desserts and additional beverages as needed.
Audit and present checks and accurately process payments and tip reporting.
Thank guests as they leave and invite them to return.
Bus, set, and reset tables as needed.
Perform side duties, closing duties, and other related duties assigned by Managers.
Assist with Prime Society service and encourage membership.
Follow company policies, procedures, standards, and performance expectations, as well as applicable liquor, food-handling, sanitation, and safety laws and regulations.
Communicate guest requests, complaints, and ideas for improvement to Managers.
Work meetings, banquets, and special events when scheduled.
Support other team members with station duties and sidework as needed or when available.