Server - EM - HIGH PAYING $$

DRG Employer•Bloomfield Hills, MI

About The Position

Servers deliver guest service and hospitality at Eddie Merlot's. They use extensive knowledge of menu and beverage options to answer guest questions, take and communicate orders to the kitchen and bar, present food and beverages according to established procedures, present guest checks, and process payments. Servers keep their stations clean and orderly and work with Bartenders, Bussers, Runners, and other team members to provide outstanding service. The role includes preparing the assigned station for guests, greeting and assisting guests through the dining experience, taking and delivering beverage and food orders, checking on guest satisfaction, maintaining tables, and completing payment and tip reporting. Servers may also work meetings, banquets, and special events, and assist with Prime Society service and membership. They must follow company procedures and applicable laws and regulations concerning liquor, food handling, sanitation, and safety.

Requirements

Two or more years of experience as a Server; fine dining experience is preferred.
Meet the state age requirement for the position.
Be able to read and communicate clearly and effectively in English.
Maintain a clean and professional appearance.
Hold a state license to serve alcohol and understand state and local liquor regulations.
Have professional communication and social skills appropriate for guests.
Be self-motivated and able to work calmly and effectively under pressure.
Have a strong teamwork orientation, be well organized, and be able to take direction from others.
Have basic math and computer skills.
Be able to work a flexible, part-time schedule that includes evenings, weekends, and holidays; work days and hours vary according to business need.
Be able to stand for five or more hours at a time.
Be able to lift and carry 35 pounds regularly and carry trays of food and beverages.
Have the physical ability to grasp, stoop, reach, balance, move tables, and perform similar job-related movements.

Nice To Haves

High school diploma or GED preferred.
Experience as a Server in a fine dining restaurant preferred.

Responsibilities

Complete and pass required initial and ongoing training modules.
Know the weekly work schedule, arrive on time, and meet uniform and professional appearance standards.
Know menu and beverage options and follow service guidelines and procedures for hospitality.
Communicate with Managers and Hosts about reservations, guest flow, large parties, and special event needs.
Prepare the assigned station, check reservations, configure and set tables, and complete opening duties.
Greet guests within the specified timeframe, ensure their comfort, present menus, and establish rapport.
Take beverage orders, garnish and pick up drinks, and deliver beverages according to procedure.
Guide guests through the menu and ordering process, present the meat tray, answer questions, explain specials, suggest items, and upsell.
Accurately take and enter orders, following procedures for course timing.
Pick up and serve orders, complete plate presentation if needed, confirm accuracy, and address concerns or requests.
Check back with guests within the designated timeframe to ensure satisfaction.
Pre-bus and maintain tables throughout the meal; offer desserts and additional beverages as appropriate.
Audit and present checks, accurately process payments, and complete tip reporting.
Thank guests as they leave and invite them to return.
Bus, set, and reset tables as needed; perform side duties, closing duties, and other related duties assigned by Managers.
Assist with Prime Society service and encourage membership.
Follow company policies, procedures, standards, and performance expectations, as well as applicable liquor, food handling, sanitation, and safety laws and regulations.
Communicate guest requests, complaints, and ideas for improvement to Managers.
Work meetings, banquets, or special events when scheduled.
Support a good teamwork environment by assisting other team members with station duties and sidework when needed or available.