Host - EM- HIGH PAYING$$

DRG Employer•Bloomfield Hills, MI

About The Position

The Host is the first team member guests encounter at Eddie Merlot’s and is responsible for welcoming guests and providing superior hospitality. The role greets guests in person and by phone, schedules and documents reservations, and coordinates the flow of guests by greeting, seating, and acknowledging departures. Hosts maintain a clean, safe, and orderly host stand and lobby and work with Valets, Servers, Managers, and other team members to provide outstanding guest service. The Host may work meetings, banquets, and special events. Work days and hours vary with business needs, and the role may require lunchtime hours during certain seasons, holidays, or special events.

Requirements

Meet the state age requirement for the position.
Read and communicate clearly and effectively in English.
Maintain professional attire and appearance in keeping with Eddie Merlot’s standards.
Have professional communication and social skills appropriate for guests.
Be self-motivated and able to work calmly and effectively under pressure.
Have a strong teamwork orientation, be well organized, and be able to take direction.
Have basic math and computer skills.
Be able to stand for four or more hours at a time.
Be able to lift and carry 15 pounds regularly.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Complete and pass required initial and ongoing training modules.
Know the weekly work schedule, arrive on time, and meet uniform and professional appearance standards.
Create a positive first impression and exceed guest expectations at the front desk and waiting areas.
Check reservation lists and coordinate with Managers to anticipate guest flow, peak times, banquets, and special-event duties.
Obtain Server and Busser station assignments from the Manager.
Complete opening, side, and closing duties according to established standards and procedures.
Assist the Manager with planning reservations and assigning parties to appropriate tables or Servers.
Answer the phone promptly, professionally, and courteously; take, confirm, and document reservations correctly.
Greet arriving guests and invite departing guests to return.
Assist guests with coat check as needed.
Escort guests to assigned tables and deliver and present menus.
Control business flow by rotating seating, anticipating table turns, and following reservation and seating plans.
Reset dining-room tables and perform other dining-room maintenance duties.
Accurately quote waiting times, maintain the waiting list, and notify the Manager when waits exceed quoted times.
Maintain the safety, cleanliness, and organization of the host stand and lobby, and follow standard bathroom-check procedures.
Assist with Platinum Club service and encourage membership.
Communicate guest requests, complaints, and ideas for improvement to Managers.
Support team members as needed and perform other duties assigned by Managers.
Follow Eddie Merlot’s policies, procedures, standards, and performance expectations, as well as applicable liquor, food-handling, sanitation, and safety laws and regulations.