Host - High Paying

DRG Employer•Indianapolis, IN

About The Position

The Host is the first team member guests encounter at Eddie Merlot’s and is responsible for welcoming visitors and providing superior hospitality. The Host greets guests in person and by phone, schedules and documents reservations, and coordinates guest flow at the front of the restaurant by greeting, seating, and acknowledging departing guests. The role works with Valets, Servers, Managers, Bussers, and other team members to support outstanding guest service. Hosts maintain a clean, safe, and organized host stand and lobby; complete opening, side, and closing duties; manage reservations and waiting lists; escort guests to tables and present menus; and assist with coat check as needed. They may work meetings, banquets, and special events, and support Platinum Club service and membership. Work days and hours vary with business needs, and the role requires standing for four or more hours at a time and regularly lifting and carrying 15 pounds.

Requirements

Meet the state age requirement for the position.
Read and communicate clearly and effectively in English.
Maintain professional attire and appearance consistent with company standards.
Have professional communication and social skills appropriate for guests.
Be self-motivated and able to work calmly and effectively under pressure.
Have a strong teamwork orientation, be well organized, and be able to take direction from others.
Have basic math and computer skills.
Be able to work a flexible, part-time schedule, including evenings, weekends, and holidays; work days and hours vary according to business needs.
Be able to stand for four or more hours at a time.
Be able to lift and carry 15 pounds on a regular basis.

Nice To Haves

High school diploma or GED.

Responsibilities

Complete and pass required initial and ongoing training modules.
Know the weekly work schedule, arrive on time, and meet uniform and professional appearance standards.
Create a positive first impression and exceed guest expectations at the front desk and waiting areas.
Review reservation lists and coordinate with Managers to anticipate guest flow, peak times, and banquet or special-event duties.
Obtain Server and Busser station assignments from the Manager.
Complete opening, side, and closing duties according to established standards and procedures.
Assist the Manager with reservation planning and assigning parties to tables or Servers.
Answer the phone promptly and professionally; take, confirm, and document reservations accurately.
Greet arriving guests and invite departing guests to return.
Assist guests with coat check on arrival and departure as needed.
Escort guests to assigned tables and deliver and present menus.
Manage business flow by using rotation seating, anticipating table turns, and following the reservation and seating plan.
Reset dining room tables and perform other dining room maintenance duties.
Accurately quote wait times, maintain the waiting list, and inform the Manager when waits exceed quoted times.
Maintain the safety, cleanliness, and organization of the host stand and lobby, and follow standard bathroom-check procedures.
Assist with Platinum Club service and encourage membership.
Work meetings, banquets, and special events when scheduled.
Communicate guest requests, complaints, and improvement ideas to Managers.
Support team members and perform other duties as assigned by Managers.
Follow company policies, procedures, standards, performance expectations, and applicable liquor, food-handling, sanitation, and safety laws and regulations.