Server - High Paying

DRG Employer•Indianapolis, IN

About The Position

Servers deliver guest service at Eddie Merlot's by using extensive knowledge of menu and beverage options to answer questions, take and communicate orders, serve food and beverages, present checks, and process payments. They maintain a clean and orderly station and work with Bartenders, Bussers, Runners, and other team members to provide outstanding service and hospitality. The role includes preparing the assigned station for guest arrival; greeting and assisting guests; taking beverage and food orders; guiding guests through menu options; serving orders and checking guest satisfaction; maintaining tables throughout the meal; processing payment and reporting tips; and completing sidework and closing duties. Servers may also work meetings, banquets, and special events.

Requirements

Two or more years of experience as a Server.
Meet the state age requirement for the position.
Read and communicate clearly and effectively in English.
Maintain a clean and professional appearance.
Hold a state license to serve alcohol and understand state and local liquor regulations.
Have professional communication and social skills appropriate for guests.
Be self-motivated and able to work calmly and effectively under pressure.
Have a strong teamwork orientation, be well organized, and be able to take direction from others.
Have basic math and computer skills.
Be able to stand for five or more hours at a time.
Be able to regularly lift and carry 35 pounds and carry trays of food and beverages.
Have the physical ability to grasp, stoop, reach, balance, move tables, and perform similar job-related movements.

Nice To Haves

Experience as a Server in a fine dining restaurant.
High school diploma or GED.

Responsibilities

Complete and pass required initial and ongoing training modules.
Know the weekly work schedule, arrive on time, and meet uniform and professional appearance standards.
Know menu and beverage options and follow established service procedures.
Coordinate with Managers and Hosts about reservations, guest flow, large parties, and special events.
Check the assigned station and reservations, configure and set tables, and complete opening duties.
Greet guests within the specified timeframe, ensure their comfort, present menus, and establish rapport.
Take beverage orders, prepare garnishes, pick up drinks, and deliver beverages according to procedure.
Guide guests through the menu and ordering process, present the meat tray, answer questions, explain specials, suggest items, and upsell.
Accurately take and enter orders, following procedures for course timing.
Pick up and serve orders, complete plate presentation when needed, and address concerns or requests.
Check back with guests within the designated timeframe to ensure satisfaction.
Pre-bus and maintain tables throughout the meal; offer desserts and additional beverages as needed.
Audit and present checks and accurately process payments and tip reporting.
Thank guests as they leave and invite them to return.
Bus, set, and reset tables as needed; perform side duties, closing duties, and other duties assigned by Managers.
Assist with Prime Society service and encourage membership.
Follow company policies, procedures, standards, performance expectations, and applicable liquor, food-handling, sanitation, and safety laws and regulations.
Communicate guest requests, complaints, and ideas for improvement to Managers.
Work meetings, banquets, and special events as scheduled.
Support other team members with station duties and sidework as needed.