Host - High Paying

DRG Employer•Indianapolis, IN

1d•Onsite

About The Position

The Host is the first team member guests encounter at Eddie Merlot’s and is responsible for welcoming visitors and providing superior hospitality. The role greets guests in person and by phone, schedules and documents reservations, and coordinates the flow of guests at the front of the restaurant by greeting, seating, and acknowledging departing guests. Hosts maintain a clean, orderly host station and lobby and work with Valets, Servers, Managers, and other team members to provide outstanding guest service. The position may also involve meetings, banquets, and special events. Work days and hours vary based on business needs, and lunch-time hours may be required during certain seasons, holidays, or special events.

Requirements

Meet the state age requirement for the position.
Read and communicate clearly and effectively in English.
Maintain professional attire and appearance in keeping with Eddie Merlot’s standards.
Have professional communication and social skills appropriate for guests.
Be self-motivated and able to work calmly and effectively under pressure.
Have a strong teamwork orientation, be well organized, and be able to take direction from others.
Have basic math and computer skills.
Be able to work a flexible, part-time schedule that includes evenings, weekends, and holidays.
Be able to stand for four or more hours at a time.
Be able to lift and carry 15 pounds on a regular basis.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Complete and pass required initial and ongoing training modules.
Know the weekly work schedule, arrive on time, and meet uniform and professional appearance standards.
Create a positive first impression and exceed guest expectations at the front desk and in waiting areas.
Review reservation lists and coordinate with Managers to anticipate guest flow, peak times, and duties related to banquets or special events.
Obtain Server and Busser station assignments from the Manager.
Complete opening, side, and closing duties according to established standards and procedures.
Assist the Manager with reservation planning and assigning parties to appropriate tables and/or Servers.
Answer the phone promptly and professionally; take, confirm, and document reservations accurately.
Greet arriving guests, invite departing guests to return, and assist with coat check as needed.
Escort guests to assigned tables and deliver and present menus.
Manage guest flow by using rotation seating, anticipating table turns, and following the reservation and seating plan.
Reset dining room tables and perform other dining room maintenance duties.
Quote waiting times accurately, maintain the waiting list, and inform the Manager when waits exceed quoted times.
Maintain the safety, cleanliness, and organization of the host stand and lobby, and follow standard bathroom-check procedures.
Assist with Platinum Club service and encourage membership.
Communicate guest requests, complaints, and ideas for improvement to Managers.
Support team members as needed and perform other duties assigned by Managers.
Follow company policies, procedures, standards, performance expectations, and applicable laws and regulations related to liquor, food handling, sanitation, and safety.