Hotel Carmichael- Server, AM

Coury Hospitality•Carmel, IN

About The Position

The AM Server at Hotel Carmichael’s upscale dining venue is responsible for leading and maintaining communication among the service team while serving as the primary presence at each table. The server takes ownership of the guest experience, prioritizes and delegates as needed, and provides thoughtful, empathetic service supported by a confident presence and comprehensive food, wine, and spirits knowledge. The position provides efficient, gracious food and beverage service, guides guests through the dining experience, answers questions, makes recommendations, and helps create an upbeat atmosphere. It also includes accurately taking and entering orders, communicating dietary restrictions and allergies, delivering and replenishing food and beverages, processing payments, and maintaining clean, orderly, and stocked dining and service areas. The role reports to the Restaurant Manager and is non-exempt.

Requirements

Previous bartending, serving, and/or customer service experience.
Ability to think and communicate clearly in high-pressure situations.
Ability to move quickly and gracefully throughout the dining room.
Basic math skills and excellent reading, writing, and verbal communication skills.
Knowledge of menu items, ingredients, cooking techniques, drink recipes, and pricing.
Ability to confidently recommend food and beverage pairings.
Ability to execute professional wine service.
Knowledge of pre-check register operation, computer operations, and ordering procedures.
Knowledge of basic sanitation.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to maintain excellent attendance and punctuality.
Ability to stand and perform fast-paced mobility for periods of four hours or more while maintaining a high energy level.
Ability to lift 15–30 pounds and move quickly between the dining room and kitchen for periods of up to four hours.

Responsibilities

Greet guests within one minute of being seated.
Lead guests through all aspects of the dining experience.
Provide gracious, professional, and efficient food and beverage service; answer questions, suggestively sell, and create an upbeat atmosphere.
Maintain knowledge of the menu, brands, prices, options, promotions, and specials.
Take food and beverage orders and enter them accurately in the point-of-sale system.
Clearly communicate allergy and dietary restriction information on tickets.
Retrieve and deliver food and beverage orders in a timely manner.
Replenish beverages and ensure guest satisfaction throughout the meal.
Serve alcoholic and non-alcoholic beverages in accordance with applicable regulations and company rules.
Clear plates at appropriate times and request help when clearing cannot be completed by one person.
Crumb tables when appropriate during the meal.
Keep the serving station well stocked.
Present checks and handle transactions, including receiving payment and accurately counting back change.
Keep table areas and the bar clean, orderly, and stocked; clear and reset tables.
Thank and farewell every table sincerely.
Respond graciously to guest service issues and report them to Restaurant Management.
Conduct oneself professionally, recognizing that actions and communications are visible to guests.
Maintain a sincere, positive, pleasant, and enthusiastic attitude and provide high-quality guest care and service.
Perform additional or revised tasks as assigned by the manager based on business volume and work needs.