Hotel Carmichael - Server Assistant

Coury Hospitality•Carmel, IN

About The Position

The Server Assistant supports Servers and Hosts by helping deliver food and beverages, welcoming and accommodating guests, and keeping track of the flow of service within their station. The role is responsible for setting up, servicing, and cleaning appropriate items in accordance with company standards and safety and sanitation policies. Server Assistants communicate constantly with Servers, maintain a graceful presence at the table, and attend to detail. The position also involves maintaining clean, stocked, and visually appealing dining, waiting, and service areas; responding graciously to guest service issues and informing the appropriate Server or Manager on Duty; and communicating and working as a team with coworkers and supervisors. Employees are expected to conduct themselves professionally because their actions and communications are visible to guests. Additional duties may be assigned by the Manager.

Requirements

Previous restaurant serving and/or customer service experience.
Ability to think and communicate clearly in high-pressure situations.
Ability to move quickly and gracefully throughout the dining room.
Growing knowledge of the restaurant’s menu, ingredients, and cooking techniques.
Knowledge of glassware types and basic sanitation.
Knowledge of computer operations and ordering procedures.
Ability to communicate effectively with guests, coworkers, and supervisors.
Ability to absorb large amounts of information quickly, including service procedures, menus, the dining room floor plan, and register operation.
Ability to maintain regular attendance and punctuality and arrive in a complete uniform for scheduled shifts.
Ability to walk and stand throughout an eight-hour shift.
Ability to lift, balance, and carry large oval dining-room service trays.
Ability to lift, push, pull, and move up to 40 pounds.

Responsibilities

Assist Servers and Hosts with serving food and beverages when requested.
Provide water service and maintain water levels throughout the meal.
Clear, clean, and reset tables with service wares at the appropriate time, following company and sanitation standards.
Crumb tables as directed by the Server.
Transport dirty tableware from the dining room to the dish drop area and sort it accordingly.
Maintain the stock and cleanliness of stations, including silverware, linen, and condiments; wipe down booths and chairs; move tables and chairs; and clean floors as necessary.
Fold napkins, polish silver, replenish condiments, and keep each shift’s side-stand organized and fully stocked.
Keep the dining room, waiting area, and service area clean, stocked, and visually appealing.
Respond promptly and graciously to guest service issues and report them to the appropriate Server or Manager on Duty.
Maintain an acceptable appearance for the station and surrounding area.
Complete special cleaning projects, such as dusting, polishing, and scrubbing walls, as determined by weekly needs.
Maintain communication and teamwork with coworkers and supervisors.
Conduct oneself professionally, recognizing that actions and communications are within guest view.
Perform additional tasks and responsibilities assigned at the Manager’s discretion.