Ostra | Outlet Server PM PT

Omni Hotels & Resorts • San Antonio, TX

2d • Onsite

About The Position

The Server waits on tables promptly and courteously, serving guests with genuine care at Ostra in Mokara Hotel & Spa. The role includes welcoming guests, taking and entering orders, sharing menu knowledge and suggestions, coordinating guest dietary needs with the culinary team, checking on guest satisfaction, processing payments, and maintaining clean, properly set service areas. The server is expected to follow Omni Moments of Service Standards and help protect the hotel from liability related to overserving guests.

Requirements

• At least 1 year of serving experience.
• Unexpired Food Handlers and TABC certifications, or ability to obtain them upon hire.
• Developed knowledge of wine, spirits, and beer, with experience selling and presenting specialty mixed cocktails.
• Ability to communicate clearly and pleasantly in English, verbally and in writing, with guests, management, and coworkers.
• Ability to accurately and efficiently enter information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with coworkers within and outside the department.

Nice To Haves

• Experience in a high-volume sports or live entertainment bar.
• Previous cash-handling experience.

Responsibilities

• Know the dining room and be fully familiar with menus and beverage offerings.
• Greet guests entering the restaurant with a pleasant smile and superior customer service.
• Take orders, answer questions, and offer suggestions on food, beverages, and daily specials.
• Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
• Record transactions in the MICROS system at the time of order and follow cash-handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate checks and process guest payments.
• Maintain clean work areas throughout the day.
• Set up and break down stations and complete assigned side work.
• Ensure tables are properly set, including polishing and cleaning glasses.
• Serve guests according to Omni Moments of Service Standards.
• Greet guests pleasantly, smile, and use surnames when obtained.
• Clean, clear, and reset service areas.
• Help protect the hotel from liability related to overserving guests.
• Perform other duties assigned by the restaurant manager.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed