Outlet Server PM - Ember & Ice
About The Position
Omni Viking Lakes Hotel is seeking an Outlet Server to courteously wait on and serve hotel guests while delivering extraordinary customer service in accordance with Omni standards. The role serves restaurant guests, handles food and beverage orders and payments, maintains familiarity with menu offerings and wine service, and helps keep the restaurant clean and properly set up. The position also includes supporting sanitation protocols, assisting with guest seating and phone calls, helping orient and train new associates, and cross-training in other food and beverage outlets as needed.
Requirements
- Must be at least 18 years old.
- Two years of serving experience.
- Previous serving and guest-service experience.
- Current TIPS, ServSafe, or equivalent alcohol-training certification, which must be maintained.
- Effective communication skills.
- Excellent interpersonal skills, a teamwork-oriented approach, and a positive attitude.
- Willingness to work a flexible schedule, including weekends, holidays, and evenings.
- Agreement to and adherence to compensation acknowledgment and tip-reporting guidelines.
- Ability to work in a fast-paced environment and multitask.
- Ability to stand and walk for an extended period or an entire shift.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Nice To Haves
- Upscale hotel or resort experience is strongly preferred.
- MICROS experience is preferred.
Responsibilities
- Provide outstanding restaurant service in a friendly and professional manner, following service standards.
- Support Omni Safe and Clean sanitation protocols.
- Maintain complete knowledge of food and beverage offerings, including wine service.
- Understand the restaurant floor plan, table numbers, and seat numbers.
- Deliver food to the correct tables and seats according to the ticket and floor plan.
- Greet guests pleasantly and use surnames when obtained.
- Take food and beverage orders and upsell when possible.
- Attend to guests' needs during their restaurant visit.
- Follow liquor liability laws.
- Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
- Enter orders in the MICROS system, present accurate checks, and process payments.
- Complete station setup, breakdown, and side work, including replenishing caddies, polishing glassware, maintaining tabletop items, and folding napkins to standards.
- Bus tables when needed and dust tables, including table legs.
- Immediately alert a manager to guest suggestions, complaints, or issues.
- Maintain restaurant cleanliness.
- Assist with orientation and training of new associates.
- Assist with seating guests and answering restaurant and room-service phones as needed.
- Cross-train in other food and beverage outlets as needed.
- Maintain knowledge of the property and its amenities.
- Ensure products are within date and use FIFO storage practices.
- Report housekeeping or repair needs for restaurant spaces or equipment to the restaurant Supervisor or management.
- Set tables to specifications and carry trays.
- Attend department meetings and required company training.
- Perform other duties as assigned by management.
Benefits
- Part-time associates may elect dental, vision, and other healthcare benefits.
- Discounts at the spa and restaurants.
- Discounted rates at other Omni properties.
- Corporate discounts.
- Continued education opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
