Ostra | Outlet Server PM PT

Omni Hotels & Spas•San Antonio, TX

About The Position

The Outlet Server waits on tables promptly and courteously, serving guests with genuine care. The role requires familiarity with the dining room, menus, and beverage offerings, and delivering service in accordance with Omni Moments of Service Standards. The server takes and enters orders, advises guests on food and beverage selections, coordinates dietary and special requests with the culinary team, handles payments, and maintains clean, properly set service areas. The position also includes assigned setup, breakdown, side work, and other duties from the restaurant manager.

Requirements

At least one year of serving experience.
Unexpired Food Handlers and TABC certifications, or the ability to obtain them upon hire.
Developed knowledge of wine, spirits, and beer, with experience selling and presenting specialty mixed cocktails.
Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers.
Ability to enter information accurately and efficiently into MICROS.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to work cohesively with coworkers within and outside the department.

Nice To Haves

Experience in a high-volume sports or live entertainment bar.
Previous cash-handling experience.

Responsibilities

Know the dining room and be fully familiar with menus and beverage offerings.
Greet guests pleasantly and provide superior customer service.
Take orders, answer questions, and offer suggestions on menu selections and daily specials.
Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
Record orders in the MICROS system and follow cash-handling standards.
Check in with guests to ensure satisfaction with food courses and beverages.
Present accurate checks and process payments.
Maintain clean work areas throughout the day.
Set up and break down stations and complete assigned side work.
Set tables properly, including polishing and cleaning glasses.
Serve guests according to Omni Moments of Service Standards.
Greet guests with a pleasant demeanor and smile, using surnames when obtained.
Clean, clear, and reset service areas.
Protect the hotel from liability related to overserving guests.
Perform other duties assigned by the restaurant manager.