PM Server

Highgate Hotels•Ketchum, ID

12d•Onsite

About The Position

The PM Dinner Server provides exceptional food and beverage service, primarily during dinner and evening operations, while maintaining the luxury hospitality standards of The Observatory and Viceroy Hotels & Resorts. The role focuses on creating memorable guest experiences through warm, personalized service. Candidates should be available for afternoon, evening, and dinner shifts or have open availability. Servers may be asked to assist across the restaurant, lounge, café, pool, banquets, and special events based on business needs.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Availability for afternoon, evening, and dinner shifts, or open availability; flexibility to assist in other food and beverage outlets.
Flexible and long hours may sometimes be required.
Ability to lift, carry, push, pull, or otherwise move up to 50 pounds occasionally and/or 20 pounds frequently or constantly.
Ability to stand throughout the entire shift and maneuver through the dining area while carrying full trays of food and beverages.
Effective verbal and written communication with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems by anticipating, preventing, identifying, and resolving them.
Ability to understand and apply complex information from various sources to meet objectives.
Ability to cross-train in other hotel-related areas and maintain confidentiality.
Initiative in anticipating guest or operational needs.
Regular attendance in compliance with hotel standards and scheduling requirements.
Compliance with hotel standards and regulations for safe and efficient operations.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Provide attentive, friendly, courteous, and professional service to guests and team members.
Deliver food and beverage service efficiently, knowledgeably, and personally.
Maintain thorough knowledge of menus, ingredients, beverages, wine, cocktails, and daily specials across outlets.
Enter orders accurately into the POS system and complete cashiering and payment procedures.
Anticipate guest needs and provide proactive, luxury-level hospitality throughout the dining experience.
Keep tables, stations, and service areas clean, organized, stocked, and presentation-ready.
Complete opening, closing, and side work according to department standards and checklists.
Pre-bus and reset tables efficiently while maintaining cleanliness and service flow.
Upsell menu items, beverages, and promotional offerings when appropriate.
Support banquet, catering, pool, lounge, café, and restaurant operations as business needs require.
Assist team members and other outlets to support operational success and guest satisfaction.
Maintain knowledge of resort information, outlet offerings, and local recommendations.
Follow food safety, alcohol service, sanitation, and safety procedures.
Attend required meetings, trainings, and pre-shift lineups.
Maintain professional appearance and comply with grooming and uniform standards.
Ensure guest satisfaction and promptly communicate concerns or operational issues to leadership.
Perform other duties as assigned or requested by management.