Server PM

The Loren Hotel Group•San Antonio, TX

4d•Onsite

About The Position

The Server ensures that guests are treated warmly and receive luxury service, including preparing and serving drinks according to hotel hospitality standards. The role takes food and drink orders, serves guests, accommodates special requests, and remains attentive to customers while meeting or exceeding restaurant service standards. The Server also handles guest checks and payments, keeps service areas clean and stocked, learns menu items and specials, participates in meetings, and responds to guest questions and comments. This position requires a clean, professional appearance and a friendly, courteous demeanor. Other duties may be assigned by leadership. There are no supervisory duties.

Requirements

High school education or equivalent.
TABC Certification.
Food Handler Certification.
At least 1 year of restaurant service experience.
Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
Knowledge of standard cash-handling procedures.
Fluency in oral and written English.
Ability to see detailed guest checks, computer printouts, written instructions, and the restaurant in dim lighting.
Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
Strong organization and attention to written and verbal details, especially while performing multiple tasks.
Ability to lift, push, pull, and carry up to 50 pounds, including trays, carts, tables, chairs, and small equipment.
Ability to balance, stoop, kneel, crouch, crawl, reach, handle, and finger throughout the shift.
Full range of mobility and ability to travel up to 300 feet regularly during the shift.
Ability to stand continuously during preparation, service, or expediting.
Moderate hearing ability to hear customers and supervisors and communicate with staff.
Excellent vision to assess whether products are prepared appropriately.
Moderate comprehension and literacy to read records and special requests.
Ability to follow verbal and written instructions and communicate verbally and in writing.
Ability to attend to sound and visual details in crowded, noisy situations while handling multiple tasks.
Tact and understanding when addressing customer service problems, including stressful and highly emotional situations.

Nice To Haves

Hotel luxury experience preferred.

Responsibilities

Greet guests and take food and drink orders; serve orders and accommodate special needs or requests.
Remain attentive to customers and meet or exceed restaurant service standards.
Complete restocking, cleaning, and opening and closing side work as instructed.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness of the pool deck, wait station, and kitchen service area in accordance with presentation and health requirements.
Control guest checks according to established procedures and legibly document required order information.
Receive guest payments and verify the accuracy of checks and payment methods.
Attend pre-meal and departmental meetings in person.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean, professional appearance and a friendly, cheerful, courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by leadership.