Server | FloraBelle | Part Time

Omni Hotels & Spas•Amelia Island, FL

About The Position

The Server waits on tables promptly and courteously, providing guests with genuine care and service according to Omni Moments of Service Standards. The role requires familiarity with the dining room, menus, beverages, and daily specials, as well as the ability to coordinate guest needs with the culinary team and process orders and payments accurately using MICROS. Servers maintain clean and properly set service areas, complete station setup and breakdown and other assigned side work, and help protect the hotel from liability related to overserving. The position also involves working collaboratively in a fast-paced environment and maintaining a calm, welcoming demeanor during stressful situations.

Requirements

At least 1 year of serving experience.
Unexpired Food Handlers and TIPS certifications, or ability to obtain them upon hire.
Developed knowledge of wine, spirits, and beer, with experience selling and presenting specialty mixed cocktails.
Ability to communicate clearly and pleasantly in English, verbally and in writing, with guests, management, and coworkers.
Ability to accurately and efficiently enter information into MICROS.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to work cohesively with coworkers within and outside the department.
Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
Excellent customer service, service recovery, and problem-solving skills.
Ability to work a variety of shifts, including weekends and holidays.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to bend frequently, reach overhead, twist, and consistently use hands and arms.
Ability to stand and walk for an extended period or an entire work shift.

Nice To Haves

High-volume sports or live entertainment bar experience.
Previous cash-handling experience.

Responsibilities

Know the dining room and maintain full familiarity with menus and beverage offerings.
Greet guests promptly and pleasantly, using surnames when obtained, and provide superior customer service.
Take orders, answer questions, and offer suggestions about food, beverages, and daily specials.
Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
Record orders in the MICROS system at the time they are taken and follow cash-handling standards.
Check with guests to ensure satisfaction with each food course and beverage.
Present accurate checks and process guest payments.
Maintain cleanliness of work areas throughout the day.
Set up and break down stations and complete assigned side work.
Ensure tables are properly set, including polishing and cleaning glasses.
Serve guests according to Omni Moments of Service Standards.
Clean, clear, and reset service areas.
Protect the hotel from liability related to overserving guests.
Perform other duties assigned by the restaurant manager.