Server (Part-Time)

Hollywood Gaming at Mahoning Valley Race Course • Youngstown, OH

13d

About The Position

The Server monitors guests’ alcohol consumption and intervenes according to guidelines, while providing fast, friendly, professional service to racino guests, beverage servers, and bartenders. The role includes setting up, stocking, and serving an assigned area; setting, cleaning, and resetting tables; replenishing supplies; preparing coffee or tea; and helping carry orders to tables. The Server maintains clean, sanitized work areas and properly maintained service equipment, and partners with the culinary team and other servers to support coordinated workflow and guest satisfaction. The position also involves operating a cash register or POS system and accurately accounting for cash, charge, and complimentary sales. Other reasonable related duties may be assigned.

The role requires following sanitation, safety, departmental, company, and regulatory policies; resolving customer service issues in accordance with company policy; and presenting a well-groomed, professional appearance. The work environment is usually moderately noisy, may include exposure to unrestricted second-hand tobacco smoke, and team members are subject to surveillance, including audio surveillance in limited areas. This is a part-time position at Hollywood Gaming at Mahoning Valley Race Course.

Requirements

• High school diploma or equivalent combination of education and experience.
• Meet or exceed applicable state and company sanitation requirements (ServSafe).
• Ability to learn tray service and cocktail ingredients.
• Positive attitude, willingness to learn, and ability to follow instructions and direction.
• Ability to respond to visual and oral cues.
• Ability to read and interpret documents in English, including safety rules, operating and maintenance instructions, and procedure manuals; ability to read and communicate verbally in English. Written English communication skills may also be required.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, including calculations involving U.S. money and measurements of weight, volume, and distance.
• Ability to operate an adding machine and basic computer skills.
• Ability to apply commonsense understanding to written, oral, or diagrammed instructions and deal with problems involving several concrete variables in standardized situations.
• Ability to qualify for licenses and permits required by federal, state, and local regulations.
• Ability to stand regularly; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear frequently.
• Required vision abilities include close, color, and peripheral vision.
• With reasonable accommodation, ability to push, pull, carry, and lift up to 25 pounds, and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while working in varying areas, including confined spaces.
• Must be drug free.
• No supervisory responsibilities.

Responsibilities

• Monitor guests’ alcohol consumption and intervene as needed according to guidelines.
• Interact with guests and coworkers in a helpful, positive, upbeat, and professional manner.
• Set up, stock, and serve the assigned area; set, clean, and reset tables.
• Remove dirty dishes, glassware, flatware, and soiled linens from tables and countertops and transport them to the dish area.
• Monitor and replenish stock items in the assigned area neatly, accurately, and promptly.
• Refill water glasses, coffee cups, butter, condiments, and bread, and carry orders to tables as needed.
• Make coffee or tea as needed.
• Keep the assigned work area clean and sanitized throughout the shift, including wiping tables, counters, beverage stations, and sinks, and sweeping and mopping floors as needed.
• Work with the culinary team and servers to coordinate workflow, meet business demands, and support customer satisfaction.
• Maintain equipment, including coffee machines, soda and juice dispensers, ice bins, service stations, and refrigerators.
• Represent the company positively and encourage others to do the same.
• Operate a cash register or POS system, ring up correct amounts, provide correct change, and account for cash, charge, and complimentary sales according to established procedures.
• Follow sanitation, regulatory, safety, departmental, and company policies and support safety and accident-prevention programs.
• Resolve customer service issues as quickly and efficiently as possible while maintaining company policy.
• Perform other duties as needed or assigned.

Benefits

• Wellness programs designed to support financial, physical, and mental well-being.
• Day-one medical coverage may vary by position.
• 401(k) matching may vary by position.
• Annual performance bonus may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED