Server | FloraBelle | Part Time

Omni Hotels & Resorts•Fernandina Beach, FL

About The Position

The Server at FloraBelle in Omni Amelia Island Resort & Spa waits on tables promptly and courteously, serving guests with genuine care. The role involves providing attentive dining-room service, knowing menu and beverage offerings, taking and entering orders, coordinating guest needs with the culinary team, processing payments, and maintaining clean, properly set service areas. Servers are expected to deliver service according to Omni Moments of Service Standards and help protect the hotel from liability related to overserving guests.

Requirements

At least 1 year of serving experience.
Unexpired Food Handler and TIPS certifications, or the ability to obtain them upon hire.
Knowledge of wine, spirits, and beer, with experience selling and presenting specialty mixed cocktails.
Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers.
Ability to accurately and efficiently enter information into MICROS.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to work cohesively with coworkers within and outside the department.
Ability to prioritize, organize, and follow up on guest requests in a fast-paced environment.
Excellent customer service, service recovery, and problem-solving skills.
Ability to work a variety of shifts, including weekends and holidays.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to bend frequently, reach overhead, twist, and consistently use hands and arms.
Ability to stand and walk for an extended period or an entire work shift.

Nice To Haves

High-volume sports or live entertainment bar experience.
Previous cash-handling experience.

Responsibilities

Know the dining room and be fully familiar with menus and beverage offerings.
Greet guests pleasantly and provide superior customer service.
Take orders, answer questions, and offer suggestions on food and beverage selections and daily specials.
Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
Record transactions in the MICROS system at the time of order and follow cash-handling standards.
Check in with guests to ensure satisfaction with each food course and beverage.
Present accurate checks and process guest payments.
Maintain cleanliness of work areas throughout the day.
Set up and break down stations and complete assigned side work.
Ensure tables are properly set, including polishing and cleaning glasses.
Serve guests according to Omni Moments of Service Standards; greet guests with a smile and use surnames when obtained.
Clean, clear, and reset service areas.
Protect the hotel from liability regarding overserving guests.
Perform other duties assigned by the restaurant manager.