Front of House - Server
About The Position
The Server provides prompt, efficient, and courteous service to guests, including greeting and seating them, discussing and serving orders, handling guest payments as required, clearing dishes, and resetting tables. The role follows IHOP service procedures and standards to deliver a high-quality guest experience, handles complaints professionally, maintains knowledge of menu terminology and plating, and keeps assigned service and dining areas stocked and clean. Servers also follow health, sanitation, safety, uniform, and appearance standards and may perform other duties as assigned by restaurant management.
Requirements
- Prior experience or training is desired but may not be required.
- Ability to read and comprehend instructions, correspondence, and memos, and write simple correspondence.
- Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Ability to use common-sense reasoning to follow written, oral, and diagram-based instructions and address problems in standardized situations.
- Complete IHOP training coursework as assigned.
- Ability to meet the physical demands of the role, with reasonable accommodation where applicable.
Nice To Haves
- Prior experience or training.
Responsibilities
- Develop and maintain professional working relationships with IHOP employees and guests.
- Follow IHOP Service Guidelines and standard operating procedures to provide a high-quality guest experience.
- Handle guest complaints professionally, courteously, and promptly; thank guests and invite them to return.
- Learn and apply IHOP terminology, abbreviations, procedures, plating standards, and menu knowledge.
- Follow procedures for guest checks and server banking.
- Stock and rotate supplies in assigned service areas and the dining room.
- Follow local and IHOP health, sanitation, and safety guidelines.
- Clear, clean, and reset tables, and clean chairs, booths, and floors after guests leave.
- Complete cleaning duties according to posted cleaning charts.
- Follow IHOP uniform and appearance standards.
- Perform other tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.
- Comply with the IHOP N Go program as assigned.
Benefits
- Paid vacation
- Paid maternity and paternity leave
- Paid sick time
- Insurance
- Flexible hours
- Employee meal program
- Seasonal employment opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
