Front of House - Server

Romulus Restaurant Group•Glendale, AZ

12d

About The Position

The Front of House Server provides prompt, efficient, and courteous service to guests. Service includes greeting and seating guests, discussing and serving orders, taking guest payments as required, clearing dishes, and resetting tables. The server follows IHOP service standards and procedures to deliver a high-quality guest experience, maintain clean and stocked service areas, and comply with health, sanitation, safety, uniform, and appearance standards. Prior experience or training is desired but may not be required. The role requires the ability to read and speak English sufficiently to understand guest checks and instructions and communicate with guests, perform basic arithmetic, and follow written, oral, and diagrammatic instructions. Assigned IHOP training coursework may be required. The work environment may occasionally include exposure to fumes or airborne particles, and noise levels are usually moderate.

Requirements

Prior experience or training is desired but may not be required.
Ability to read and comprehend instructions, correspondence, and memos, and to write simple correspondence.
Ability to read and speak English well enough to understand guest checks and instructions and communicate with guests.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to follow written, oral, and diagrammatic instructions and address problems involving several concrete variables in standardized situations.
Ability to complete IHOP training coursework as assigned.
Ability to meet the physical demands of the role, including frequent standing, walking, reaching, handling objects, climbing or balancing, stooping, kneeling, crouching or crawling, and occasional lifting or moving of up to 25 pounds.

Nice To Haves

Prior experience or training.

Responsibilities

Develop and maintain professional, functional working relationships with IHOP employees and guests.
Follow IHOP Service Guidelines and standard operating procedures to ensure a high-quality guest experience.
Handle guest complaints professionally, courteously, and promptly; thank guests and invite them to return.
Learn and apply IHOP terminology, abbreviations, methodologies, plating standards, and menu knowledge.
Follow procedures for guest checks and server banking.
Stock and rotate supplies in assigned service areas and the dining room.
Follow local and IHOP health, sanitation, and safety guidelines.
Clear, clean, and reset tables; clean chairs, booths, and floors after guests leave.
Complete cleaning duties according to posted cleaning charts.
Follow IHOP uniform and appearance standards.
Comply with the IHOP N Go program as assigned.
Perform other tasks assigned by the General Manager, Assistant Manager, or acting supervisor.