Front of House - Server
About The Position
The Front of House Server provides prompt, efficient, and courteous service to guests. Service duties include greeting and seating guests, discussing and serving orders, accepting guest remittance as required, clearing dishes, and resetting tables. Servers are expected to maintain professional relationships with guests and coworkers, follow IHOP service procedures, handle guest complaints courteously, and support a high-quality guest experience. The role also involves maintaining service supplies, following health and safety procedures, cleaning dining areas, and complying with uniform and appearance standards. Prior experience or training is desired but may not be required.
Requirements
- Ability to read and understand instructions, correspondence, and memos, and to write simple correspondence.
- Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Ability to use common-sense reasoning to follow written, oral, and diagrammed instructions and address problems in standardized situations.
- Complete IHOP training coursework as assigned.
Nice To Haves
- Prior experience or training is desired but may not be required.
Responsibilities
- Develop and maintain professional working relationships with IHOP employees and guests.
- Follow IHOP Service Guidelines and standard operating procedures to provide a high-quality guest experience.
- Handle guest complaints professionally, courteously, and promptly; thank guests and invite them to return.
- Learn and apply IHOP terminology, abbreviations, methods, plating standards, and menu knowledge.
- Follow standard procedures for guest checks and server banking.
- Stock and rotate supplies in assigned service areas and the dining room.
- Follow local and IHOP health, sanitation, and safety guidelines.
- Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
- Complete cleaning duties according to posted cleaning charts.
- Comply with IHOP uniform and appearance standards.
- Perform other assigned tasks as directed by the General Manager, Assistant Manager, or acting supervisor.
- Comply with the IHOP N Go program as assigned.
Benefits
- Paid vacation
- Paid maternity and paternity leave
- Paid sick time
- Insurance
- Flexible hours
- Employee meal program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
