Front of House - Server

Romulus Restaurant Group•Enid, OK

12d

About The Position

The Server provides prompt, efficient, and courteous service to all guests. Service includes greeting and seating guests, discussing and serving orders, taking guest payment as required, clearing dishes, and resetting tables. Servers follow IHOP service guidelines and standard operating procedures to deliver a high-quality guest experience, maintain professional working relationships with employees and guests, and help ensure the dining and service areas are clean, stocked, and safe. This is an hourly restaurant position described as fast-paced and offering opportunities to develop teamwork skills and pursue growth.

Requirements

Prior experience or training is desired but may not be required.
Ability to read and understand instructions, correspondence, and memos; write simple correspondence; and read and speak English sufficiently to understand guest checks, read instructions, and communicate with guests.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply common-sense understanding to written, oral, and diagrammed instructions and address problems involving several concrete variables in standardized situations.
Complete IHOP training coursework as assigned.
Ability to perform the essential duties, with reasonable accommodation where applicable.

Nice To Haves

Prior experience or training.

Responsibilities

Develop and maintain professional working relationships with IHOP employees and guests.
Follow IHOP Service Guidelines and standard operating procedures to provide a high-quality guest experience.
Handle guest complaints professionally, courteously, and promptly; thank guests and invite them to return.
Learn and apply IHOP terminology, abbreviations, methods, plating practices, and menu knowledge.
Follow standard procedures for guest checks and server banking.
Stock and rotate supplies in assigned service areas and the dining room.
Follow health, sanitation, and safety guidelines.
Clear, clean, and reset tables, and clean chairs, booths, and floors after guests leave.
Complete cleaning duties according to posted cleaning charts.
Follow IHOP uniform and appearance standards.
Perform other tasks assigned by the General Manager, Assistant Manager, or acting supervisor.
Comply with the IHOP N Go program as assigned.
Greet and seat guests, discuss and serve orders, and take guest payment as required.