Front of House - Server

Romulus Restaurant Group•Hobbs, NM

12d

About The Position

The Server provides prompt, efficient, and courteous service to all guests. Duties include greeting and seating guests, communicating with them, taking and serving orders, collecting guest payment when required, clearing dishes, and resetting tables. Servers follow IHOP service guidelines and standard operating procedures to support a high-quality guest experience, maintain professional relationships with guests and employees, and comply with health, sanitation, safety, uniform, and appearance standards. The position also includes stocking supplies, cleaning dining areas, applying menu and plating knowledge, and performing other assigned duties.

Requirements

Ability to read and comprehend instructions, correspondence, and memos, and to write simple correspondence.
Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
Ability to perform basic arithmetic, including addition, subtraction, multiplication, and division with whole numbers, common fractions, and decimals.
Ability to use common-sense reasoning to follow written, oral, and diagram-form instructions and address problems involving several concrete variables in standardized situations.
Ability to meet the physical demands of the role, including frequent standing, walking, reaching, using hands, climbing or balancing, stooping, kneeling, crouching or crawling, and communicating and using the senses; occasional lifting or moving of up to 25 pounds.

Nice To Haves

Prior experience or training is desired but may not be required.

Responsibilities

Develop and maintain professional working relationships with IHOP employees and guests.
Follow IHOP Service Guidelines and standard operating procedures to provide a high-quality guest experience.
Handle guest complaints professionally, courteously, and promptly; thank guests and invite them to return.
Learn and apply IHOP terminology, abbreviations, methods, plating standards, and menu knowledge.
Follow standard operating procedures for guest checks and server banking.
Stock and rotate supplies in assigned service areas and the dining room.
Follow local and IHOP health, sanitation, and safety guidelines.
Clear, clean, and reset tables, and clean chairs, booths, and floors after guests leave.
Perform cleaning duties according to posted cleaning charts.
Follow IHOP uniform and appearance standards.
Perform other assignments or tasks as directed by the General Manager, Assistant Manager, or acting supervisor.
Comply with the IHOP N Go program as assigned.