Counter Server / Front of House
About The Position
The Counter Server / Front of House team member welcomes customers, guides them through the Due' Cucina menu and dining experience, and helps ensure accurate, timely order fulfillment. The role includes learning to make fresh pasta, maintaining menu inventory across delivery platforms, collaborating with back-of-house team members and managers to address customer concerns, and keeping dining areas and the pasta lab clean. Team members are expected to uphold company core values, follow dining-area COVID-19 precautions, and perform other duties as assigned. This is a customer-facing, fast-paced role suited to energetic people who enjoy educating customers about food and working as part of a diverse team. Alcohol service is required. The role involves standing throughout an eight-hour shift and performing physical tasks such as lifting, bending, reaching, and moving quickly. Scheduling flexibility is required. Compensation is listed as $21.55–$23.55 per hour, comprising a base wage of $18.25–$20.25 per hour plus approximately $3.30 per hour in tips. Benefits include medical, dental, and vision insurance for employees working 30 or more hours per week, paid sick time, free meals during shifts, an employee dining discount at Due' Cucina locations, and professional-development and advancement opportunities.
Requirements
- Must be at least 21 years old because alcohol service is required.
- Possess or be willing to obtain a current Food Handler Card and Alcohol Server Permit.
- Ability to stand continuously throughout an eight-hour shift.
- Ability to lift and carry up to 50 pounds.
- Ability to bend, reach, stoop, and move quickly.
- Finger and hand dexterity to operate kitchen machinery and knives.
- Ability to withstand temperature changes and occasional smoke, steam, and heat, and to work in a confined area.
- Ability to work under stress.
- Scheduling flexibility.
- Enjoy spending time with customers and educating them about food.
- High energy and a proactive approach in a dynamic, fast-paced environment.
- Ability to work as part of a diverse team.
- Attention to detail.
- Passion for food.
Nice To Haves
- Previous restaurant customer-service experience is highly appreciated, but training is available.
- Ability to speak or understand Spanish.
Responsibilities
- Demonstrate and uphold company core values.
- Learn and master the art of making fresh pasta.
- Learn the menu and guide customers through their Due' experience.
- Communicate with delivery drivers, including UberEats and DoorDash drivers, to support timely and accurate order fulfillment.
- Maintain accurate menu inventory across delivery platforms.
- Ensure compliance with COVID-19 precautionary measures in the dining area.
- Collaborate with back-of-house team members or managers to address customer concerns or dissatisfaction with dishes.
- Maintain cleanliness in dining areas and the pasta lab, particularly after pasta preparation.
- Greet every customer warmly and help them feel welcome.
- Perform other duties as necessary or assigned.
Benefits
- Medical insurance, including an Employee Assistance Program, for full-time employees working 30 or more hours per week.
- Dental insurance for full-time employees working 30 or more hours per week.
- Vision insurance for full-time employees working 30 or more hours per week.
- Paid sick time.
- Free meals on shift.
- Employee dining discount at all Due' Cucina locations.
- Competitive compensation based on experience: $21.55–$23.55 per hour, including approximately $3.30 per hour in tips.
- Professional-development opportunities, including pasta making, restaurant management, and marketing.
- Fast promotions for top performers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
