About The Position
The Server is a theatre team member assigned according to theatre needs and employee availability. The role’s primary responsibility is to provide superior guest service in a clean and comfortable environment, ensure guest satisfaction, and represent the theatre consistently with the company’s mission and policies. The position is based in the concession stand and includes alcohol sales. Employees serving alcohol must meet applicable legal age requirements, complete required training, obtain permits and licenses, and successfully complete a background check where applicable. The role requires completion of or progress toward the cast member and concessionist certification programs, as well as Regal Responsible Beverage Server training through Regal Online University. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. The position requires regular attendance and the ability to perform the listed duties and physical demands, with reasonable accommodations available for individuals with disabilities.
Requirements
- Must be at least 18 years old.
- Complete the cast certification program as a cast member and as a concessionist, or be progressing toward completion.
- Complete any legally required state or local training and obtain required certificates, permits, and licenses for alcohol service as applicable.
- Complete Regal Responsible Beverage Server training on Regal Online University.
- Possess good public speaking skills; listen effectively and respond clearly and directly.
- Perform calculations quickly and accurately and identify and correct errors.
- Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
- Take action beyond what is necessarily called for and perform under pressure or opposition.
- Have excellent communication skills with customers, coworkers, and management.
- Establish goals, budget time, and set priorities to achieve objectives.
- Be able to perform the essential duties satisfactorily, with reasonable accommodations as applicable.
- Regularly lift up to 60 pounds and meet the physical demands described for the position.
Responsibilities
- Maintain regular and consistent attendance.
- Serve guests in the concession stand, including alcohol sales where assigned, in compliance with applicable laws and legal obligations.
- Know and communicate coupons and ongoing promotions, and promote the Regal Crown Club Program.
- Know and enforce the MPAA rating system.
- Provide exceptional guest service by smiling, greeting, and thanking guests.
- Handle money and merchandise, including saleable and non-saleable items.
- Operate, prepare, and clean concession-related equipment; use concession storerooms and cleaning materials appropriately.
- Follow concession opening, closing, and between-show procedures.
- Follow emergency, evacuation, robbery, and popcorn popper emergency procedures.
- Use sales techniques, including upselling and suggestive selling.
- Follow counterfeit bill procedures and maintain accuracy of cash drawers, inventory, and coupons.
- Comply with local, state, and federal food safety laws and the dress code.
- Abide by federal and state laws regarding breaks and meal periods.
- Complete or make progress toward cast member and concessionist certification programs.
- Read and understand required training materials, including those covering sexual harassment and discrimination.
Benefits
- Free movie passes.
- Discounted concessions at any Regal location.
- Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
No Education Listed
