Server - Holiday Bar - Hotel Cleveland, Autograph Collection

Coury Hospitality • Cleveland, OH

8d

About The Position

Hotel Cleveland, Autograph Collection is seeking a fast-paced, detail-oriented, and reliable seasonal Server for Reindeer Alley, an exclusive craft speakeasy Holiday Bar. The Server guides guests through a high-end dining experience, provides informed food and beverage recommendations, and delivers polished fine-dining service while coordinating closely with kitchen and bar teams. The role requires attentive guest service, compliance with alcohol-service and safety standards, and maintaining clean, organized service areas. Additional duties may be assigned or revised by the manager based on business volume and operational needs.

Requirements

• Prior experience in fine dining or upscale hospitality is preferred.
• Obtain and maintain required state or local alcohol-service permits or certifications, such as TABC, ServSafe Alcohol, or equivalent.
• Obtain and maintain required state or local food-service certifications, such as a Food Handlers Card, ServSafe certification, or equivalent.
• Strong communication and interpersonal skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Passion for hospitality, food, and beverage.
• Possess or develop strong knowledge of wine varietals, regions, vintages, and service protocols.
• Ability to remain calm, poised, and professional under pressure.
• Flexible availability, including evenings, weekends, and holidays.
• Maintain a polished appearance and follow uniform and grooming standards.
• Uphold cleanliness, organization, and sanitation standards in all service areas.
• Ability to stand and walk for extended periods.
• Ability to lift and carry trays, dishes, glassware, and equipment weighing up to 25 lbs.
• Manual dexterity for precise service techniques.
• Wear required personal protective equipment as required by job responsibilities.

Nice To Haves

• Prior experience in fine dining or upscale hospitality.

Responsibilities

• Greet guests warmly and professionally and guide them through the dining experience from arrival to departure.
• Know menu ingredients, preparation methods, allergens, and seasonal changes.
• Recommend food and beverage pairings, including wine, cocktails, and non-alcoholic options.
• Open, present, and pour wine according to fine-dining standards.
• Follow responsible alcohol-service guidelines.
• Perform fine-dining service techniques, including tableside service, coursed meals, wine service, and proper plate presentation.
• Take and deliver orders accurately according to timing and coursing standards.
• Collaborate with kitchen and bar teams to support seamless service.
• Maintain tables by clearing, resetting, and providing crumb service.
• Anticipate guest needs and provide attentive, unobtrusive service.
• Address guest concerns and special requests with discretion, empathy, and urgency.
• Follow restaurant policies, service standards, and safety regulations.
• Support team members and contribute to a culture of excellence and hospitality.
• Maintain cleanliness, organization, and sanitation in service areas.
• Wear required personal protective equipment and adhere to uniform and grooming standards.
• Perform additional duties as assigned or revised by the manager.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed