Server - Hotel Cleveland, Autograph Collection

Coury Hospitality • Cleveland, OH

8d

About The Position

The Coury Hospitality Server provides an exceptional, personalized dining experience through elevated, refined, attentive, and knowledgeable service. The role requires professionalism, refined service skills, strong product knowledge, and an understanding of fine cuisine, wine, and service standards to help ensure guest interactions exceed expectations.

The Server guides guests through a high-end dining experience from arrival to departure, explains menu items and offers food and beverage recommendations, and performs fine dining service techniques. The role works closely with kitchen and bar teams, maintains service areas and tables, anticipates guest needs, and responds to concerns or special requests with discretion and urgency. Additional tasks may be assigned or revised at the manager’s discretion based on business volume and work needs.

Requirements

• Strong communication and interpersonal skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Passion for hospitality, food, and beverage.
• Ability to remain calm, poised, and professional under pressure.
• Flexible schedule, including evenings, weekends, and holidays.
• Maintain a polished appearance and comply with uniform and grooming standards.
• Ability to stand and walk for extended periods.
• Ability to lift and carry trays, dishes, glassware, and equipment weighing up to 25 pounds.
• Manual dexterity for precise service techniques.
• Wear required personal protective equipment according to job responsibilities.
• Obtain and maintain any required state or local alcohol service permits or certifications, such as TABC or ServSafe Alcohol, or equivalent.
• Obtain and maintain any required state or local food service certifications, such as a Food Handlers Card or ServSafe certification, or equivalent.

Nice To Haves

• Prior experience in fine dining or upscale hospitality is preferred.
• Possess or develop strong knowledge of wine varietals, regions, vintages, and service protocols.

Responsibilities

• Greet guests warmly and professionally and guide them through the dining experience from arrival to departure.
• Demonstrate knowledge of menu ingredients, preparation methods, allergens, and seasonal changes.
• Recommend food and beverage pairings, including wine, cocktails, and non-alcoholic options.
• Open, present, and pour wine according to fine dining standards.
• Follow responsible alcohol service guidelines.
• Perform fine dining service techniques, including tableside service, coursed meals, wine service, and proper plate presentation.
• Accurately take and deliver orders according to timing and coursing standards.
• Collaborate with kitchen and bar teams to support seamless service.
• Maintain tables through clearing, resetting, and crumb service.
• Anticipate guest needs and provide attentive, unobtrusive service throughout the meal.
• Handle guest concerns and special requests with discretion, empathy, and urgency.
• Follow restaurant policies, service standards, and safety regulations.
• Support team members and contribute to a culture of excellence and hospitality.
• Maintain cleanliness, organization, and sanitation standards in service areas.
• Wear required personal protective equipment and adhere to uniform and grooming standards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed