Server Assistant - Hotel Cleveland, Autograph Collection
About The Position
The Server Assistant supports Servers and Hosts and stays attentive to the flow of service and the progress of each table. The role welcomes guests, accommodates their needs, and handles the setup, service, and cleanup of service items in accordance with company standards and safety and sanitation policies. The Server Assistant communicates continually with the Server, maintains a graceful presence at the table, and pays close attention to detail. The position also involves maintaining clean, stocked, and visually appealing dining and service areas; responding promptly to guest service issues; and working professionally and collaboratively with coworkers and supervisors. Additional tasks may be assigned at the Manager’s discretion.
Requirements
- Previous restaurant serving and/or customer service experience.
- Ability to think and communicate clearly in high-pressure situations.
- Ability to move quickly and gracefully throughout the dining room.
- Growing knowledge of the restaurant’s menu, ingredients, and cooking techniques.
- Knowledge of glassware types and basic sanitation.
- Ability to maintain regular attendance and punctuality and report for scheduled shifts in a complete uniform.
- Knowledge of computer operations and ordering procedures.
- Ability to communicate effectively with guests, coworkers, and supervisors.
- Ability to quickly absorb information about service procedures, menus, the dining room floor plan, and register operation.
- Ability to walk and stand throughout an eight-hour shift.
- Ability to lift, balance, and carry large oval dining room service trays.
- Ability to lift, push, pull, and move up to 40 pounds.
- Must wear closed-toe, non-canvas shoes with non-skid soles.
Responsibilities
- Assist Servers and Hosts with serving food and beverages when requested.
- Provide water service and maintain water levels throughout meals.
- Clear, clean, and reset tables with service wares at the appropriate time, following company and sanitation standards.
- Crumb tables as directed by the Server.
- Transport dirty tableware from the dining room to the dish drop area and sort it accordingly.
- Maintain the stock and cleanliness of stations for all meal periods, including necessary equipment, silverware, linen, and condiments.
- Wipe down booths and chairs, move tables and chairs, and clean floors as necessary.
- Fold napkins, polish silver, replenish condiments, and keep each shift’s side-stand organized and fully stocked.
- Ensure the dining room, waiting area, and service area are clean, stocked, and visually appealing.
- Respond promptly and graciously to guest service issues and report them to the appropriate Server or Manager on Duty.
- Maintain an acceptable appearance for the station and surrounding area.
- Complete special cleaning projects as needed, such as dusting, polishing, and scrubbing walls.
- Maintain communication and teamwork with coworkers and supervisors.
- Conduct oneself professionally, recognizing that actions and communications are visible to guests.
- Perform additional tasks and responsibilities assigned by the Manager.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
