Server - Hotel Cleveland, Autograph Collection
About The Position
The Coury Hospitality Server provides an exceptional, personalized dining experience through elevated, refined, attentive, and knowledgeable service. The role requires professionalism, refined service skills, strong product knowledge, and an understanding of fine cuisine, wine, and service standards to ensure guest interactions exceed expectations. The Server guides guests through a high-end dining experience, explains menu items, makes food and beverage recommendations, and performs fine-dining service techniques. The position also involves coordinating with kitchen and bar teams, maintaining tables and service areas, responding to guest needs and concerns, and following restaurant policies, service standards, and safety regulations. Additional or revised duties may be assigned based on management discretion and business needs.
Requirements
- Strong communication and interpersonal skills.
- High attention to detail and ability to multitask in a fast-paced environment.
- Passion for hospitality, food, and beverage.
- Possess or develop strong knowledge of wine varietals, regions, vintages, and service protocols.
- Ability to remain calm, poised, and professional under pressure.
- Flexible availability, including evenings, weekends, and holidays.
- Obtain and maintain required state or local alcohol-service permits or certifications, such as TABC, ServSafe Alcohol, or equivalent.
- Obtain and maintain required state or local food-service certifications, such as a Food Handlers Card, ServSafe certification, or equivalent.
- Ability to stand and walk for extended periods.
- Ability to lift and carry trays, dishes, glassware, and equipment weighing up to 25 pounds.
- Manual dexterity for precise service techniques.
- Wear required personal protective equipment as dictated by job responsibilities.
Nice To Haves
- Prior experience in fine dining or upscale hospitality.
Responsibilities
- Greet guests warmly and professionally and guide them through the dining experience from arrival to departure.
- Demonstrate knowledge of menu ingredients, preparation methods, allergens, and seasonal changes.
- Recommend food and beverage pairings, including wine, cocktails, and non-alcoholic options.
- Open, present, and pour wine according to fine-dining standards.
- Follow responsible alcohol service guidelines.
- Perform fine-dining techniques, including tableside service, coursed meals, wine service, and proper plate presentation.
- Take and deliver orders accurately while following timing and coursing standards.
- Collaborate with kitchen and bar teams to support seamless service.
- Maintain tables through clearing, resetting, and crumb service.
- Anticipate guest needs and provide attentive, unobtrusive service throughout the meal.
- Address guest concerns and special requests with discretion, empathy, and urgency.
- Follow restaurant policies, service standards, and safety regulations.
- Support team members and contribute to a culture of excellence and hospitality.
- Maintain cleanliness, organization, and sanitation standards in service areas.
- Maintain a polished appearance and follow uniform and grooming standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
