Server Assistant - Hotel Cleveland, Autograph Collection

Coury Hospitality•Cleveland, OH

About The Position

The Server Assistant supports Servers and Hosts and helps maintain the flow of service within the assigned station. The role welcomes guests and accommodates their needs while setting up, servicing, and clearing appropriate service items in accordance with company standards and safety and sanitation policies. The Server Assistant remains in communication with the Server, attends to table details, and helps keep the dining room and service areas clean, stocked, organized, and visually appealing. Additional tasks may be assigned at the Manager’s discretion.

Requirements

Previous restaurant serving and/or customer service experience.
Ability to think and communicate clearly in high-pressure situations.
Ability to move quickly and gracefully throughout the dining room.
Knowledge of glassware types and basic sanitation.
Ability to maintain regular attendance and punctuality and report for scheduled shifts in a complete uniform.
Ability to communicate effectively with guests, co-workers, and supervisors.
Ability to quickly absorb information about service procedures, menus, the dining room floor plan, and register operation.
Ability to walk and stand throughout an eight-hour shift.
Ability to lift, balance, and carry large oval dining room service trays.
Ability to lift, push, pull, and move up to 40 pounds.
Must wear closed-toe, non-canvas shoes with non-skid soles.

Nice To Haves

Growing knowledge of the restaurant’s menu, ingredients, and cooking techniques.
Knowledge of computer operations and ordering procedures.

Responsibilities

Assist Servers and Hosts with serving food and beverages when requested.
Provide water service and maintain water levels throughout the meal.
Clear, clean, and reset tables with service wares at the appropriate time, following company and sanitation standards.
Crumb tables as directed by the Server.
Transport dirty tableware from the dining room to the dish drop area and sort it accordingly.
Maintain the stock and cleanliness of stations, including necessary equipment, silverware, linen, and condiments.
Wipe down booths and chairs, and move tables and chairs and clean floors as needed.
Fold napkins, polish silver, and replenish condiments.
Keep the side-stand organized and fully stocked during each shift.
Keep the dining room, waiting area, and service area clean, stocked, and visually appealing.
Respond promptly and graciously to guest service issues and report them to the appropriate Server or Manager on Duty.
Maintain an acceptable appearance for the station and surrounding area.
Complete special cleaning projects, such as dusting, polishing, and scrubbing walls, based on weekly needs.
Maintain communication and teamwork with co-workers and supervisors.
Conduct oneself professionally, recognizing that actions and communications are visible to guests.